Nicole Mann
East Bridgewater
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Johnny Macaronis Restaurant. Proven ability to engage guests and manage high-pressure situations, ensuring satisfaction and loyalty. Adept in team collaboration and memory retention, consistently delivering quality service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Server
Johnny Macaronis Resturaunt
East Bridgewater, MA
10.2022 - Current
- Provided prompt and friendly service to ensure customer satisfaction.
- Assisted in menu item recommendations based on customer preferences.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Processed customer orders accurately using point-of-sale system.
Host
The Fours Norwell
11.2021 - 08.2023
- Greeted guests and ensured a welcoming atmosphere.
- Managed reservations and seating arrangements efficiently.
- Assisted in training new hosts on operational procedures.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Barista
Dunkin' Donuts
Whitman, MA
05.2017 - 03.2022
- Prepared and served high-quality beverages to enhance customer satisfaction.
- Maintained cleanliness of workstations and equipment to comply with health standards.
- Assisted customers in selecting products based on preferences and dietary needs.
- Operated cash register, processing transactions accurately and efficiently.
- Collaborated with team members to ensure timely service during peak hours.
- Learned beverage recipes and techniques to consistently deliver quality drinks.
- Engaged with customers to foster a welcoming environment and build rapport.
Education
Bachelor of Science - Criminal Justice
Bridgewater State University
Bridgewater, MA05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Memory retention
- Team collaboration
- Professional appearance
Timeline
Server
Johnny Macaronis Resturaunt
10.2022 - Current
Host
The Fours Norwell
11.2021 - 08.2023
Barista
Dunkin' Donuts
05.2017 - 03.2022
Bachelor of Science - Criminal Justice
Bridgewater State University