Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Manseau

Ashby,MA

Summary

Dynamic Medical Records Retrieval Specialist with a proven track record at Seven Hills Pediatric Center, excelling in HIPAA compliance and patient confidentiality. Adept at enhancing interdepartmental communication and streamlining records management, I foster strong relationships with healthcare providers to improve patient outcomes and ensure efficient data retrieval.

Overview

25
25
years of professional experience

Work History

Medical Records Retrieval Specialist

Seven Hills Pediatric Center
02.2020 - Current
  • Streamlined interdepartmental communication by designing easy-to-use templates for requesting and sharing essential patient data.
  • Developed strong relationships with external partners, enabling efficient collaboration on shared projects and initiatives.
  • Facilitated communication between healthcare providers by organizing and distributing relevant patient documents upon request.
  • Enhanced patient care by accurately and efficiently retrieving medical records for healthcare providers.
  • Minimized risk exposure for the organization by conducting regular audits of stored records and addressing any discrepancies found.
  • Served as a reliable resource for colleagues seeking assistance or clarification on matters related to medical record retrieval processes.
  • Collaborated with IT department on implementing EMR system enhancements that improved overall efficiency and user experience.
  • Contributed to improved patient outcomes by ensuring the confidentiality and security of sensitive medical data.
  • Collaborated with other healthcare professionals to ensure the timely delivery of pertinent medical information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Maintained patient records systems by archiving, scanning and indexing important documents and files.
  • Supported medical staff by providing organized and accurate medical records.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Responded to patient inquiries to provide information and details of medical records.

Office Administrative Assistant/Medical Assistant

Tufts-Floating Hospital for Children
11.2007 - 08.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Surgical Assistant

Northeast Oral Surgery
05.2000 - 11.2007
  • Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
  • Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
  • Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
  • Assisted in complex surgical procedures, demonstrating adaptability and knowledge across multiple disciplines.
  • Contributed to successful surgeries, anticipating surgeon needs and promptly delivering instruments.
  • Protected patients from infection by setting up and managing sterile operating fields.
  • Paid close attention to operating procedures for adherence to established surgical techniques.
  • Improved patient outcomes by providing precise surgical assistance during various procedures.
  • Continually updated professional skills, staying abreast of the latest surgical techniques and technologies.
  • Reduced post-operative complications through thorough wound care and dressing application.
  • Ensured patient safety by maintaining a sterile environment throughout surgery.
  • Streamlined communication between surgeons and nurses to promote teamwork and efficient operations.
  • Ensured adherence to regulatory standards by following established guidelines for infection control, waste disposal, and equipment usage.
  • Gowned and gloved staff to help team prepare for surgeries.
  • Provided mentorship to new Surgical Assistants in order to maintain high levels of competency within the team.
  • Actively participated in daily debriefings for improved team coordination and ongoing development of best practices in the workplace.
  • Participated in pre-operative consultations, offering vital input on patient conditions and surgical approach.
  • Facilitated smooth transitions between surgeries with efficient room turnover times.
  • Fostered positive and supportive environment for patients and their families during surgical process.
  • Bolstered surgeon performance by anticipating instrument needs and reducing procedural delays.
  • Increased patient satisfaction with compassionate post-operative care and thorough follow-up instructions.
  • Streamlined patient preparation for surgery, reducing pre-operative anxiety and improving overall patient experience.
  • Enhanced operating room efficiency by preparing surgical instruments and equipment ahead of scheduled procedures.
  • Assisted in complex surgical procedures, contributing to successful patient outcomes with precise instrument handling.
  • Maintained strict adherence to health and safety protocols, significantly reducing post-operative infection rates.
  • Facilitated patient recovery by closely monitoring vital signs and addressing any concerns promptly.
  • Played key role in patient education, explaining pre- and post-operative care procedures to enhance understanding and compliance.
  • Provided critical support during surgeries, ensuring sterile environment and minimizing risk of infection.

Education

High School Diploma -

Lowell Catholic High School
Lowell, MA
05-1991

Skills

  • Multitasking capacity
  • HIPAA compliance
  • Decision-making
  • Electronic health records
  • Document scanning proficiency
  • Records management proficiency
  • Customer service
  • Written and verbal communication
  • Patient confidentiality
  • Data entry
  • File organization

Timeline

Medical Records Retrieval Specialist

Seven Hills Pediatric Center
02.2020 - Current

Office Administrative Assistant/Medical Assistant

Tufts-Floating Hospital for Children
11.2007 - 08.2017

Surgical Assistant

Northeast Oral Surgery
05.2000 - 11.2007

High School Diploma -

Lowell Catholic High School

Similar Profiles

CREATE PROFILE
Nicole Manseau