Nicole Mendonca
Revere
Summary
Caring and compassionate behavior technician experienced in implementing specialized programs for individuals with autism. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients and fostering genuine relationships. Awarded teammate of the year at Cortica.
Overview
8
8
years of professional experience
Work History
Behavior Technician
Cortica
03.2024 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
Guest Service Representative
Target
05.2022 - 12.2024
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Youth Camp Counselor
Revere Parks and Recreation
06.2017 - 03.2020
- Collaborated with fellow counselors to design entertaining programs that fostered team-building and personal growth.
- Promoted a safe and inclusive environment for all campers through close supervision and effective communication.
- Served as a positive role model for campers by embodying core values such as responsibility, integrity, teamwork, empathy, and respect.
- Transported and escorted program participants to and from activities and on field trips.
Bakery Worker
Manne's Bakery
12.2016 - 03.2017
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Wrapped, boxed and weighed bakery department products.
Education
Bachelor of Science - Psychology
Salem State University
Salem, MA05-2024
Skills
- Active listening
- Data collection
- Problem-solving
- Time management
- Multitasking and organization
- Empathy and patience
Timeline
Behavior Technician
Cortica
03.2024 - Current
Guest Service Representative
Target
05.2022 - 12.2024
Youth Camp Counselor
Revere Parks and Recreation
06.2017 - 03.2020
Bakery Worker
Manne's Bakery
12.2016 - 03.2017
Bachelor of Science - Psychology
Salem State University
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