Nicole Orlanzo
Methuen,ME
Summary
Experienced leader with strong emphasis on guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes that align with the organizational goals by encouraging teamwork and collaborating with peers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Vice President of Commercial Lines
Risman Insurance Agencies
04.2020 - Current
- Manage a team of 3-4 account managers as well as a dedicated certificate team
- Create new and revise existing procedures to improve efficiency and accuracy
- Assist with hiring, training, and development of staff
- Hold weekly meetings with commercial lines staff to gather input and share knowledge
- Implement various technologies to improve efficiency and teamwork agency-wide
Commercial Lines Account Executive
Risman Insurance Agencies
12.2012 - Current
- Manage a book of business consisting of clients from varying industries and size
- Handle renewals, service, claims, and billing requests
- Rate insurance policies and complete all phases of the insurance application
- Review existing book of business for cross-selling and account-round opportunities
- Prepare and present quotes to clients and prospects
- Educate clients about insurance coverage options
Customer Service Representative
A & K Fowler Insurance
10.2011 - 12.2012
- Handle service, claims, and billing requests
- Assist account managers with rating insurance policies
Education
High School Diploma -
North Reading High School
North Reading, MA05.2012
Skills
- CRM software (Vertafore AMS360 & AgencyZoom)
- VOIP software (RingCentral)
- Microsoft Office
- Problem-solving/critical thinking
- Attention to detail
- Insurance sales
- Customer service
- Project management
- Website management
Certification
- Certified Insurance Counselor (CIC), 11/01/18, Present
- Property & Casualty License, 11/01/12, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Vice President of Commercial Lines
Risman Insurance Agencies
04.2020 - Current
Commercial Lines Account Executive
Risman Insurance Agencies
12.2012 - Current
Customer Service Representative
A & K Fowler Insurance
10.2011 - 12.2012
High School Diploma -
North Reading High School
Similar Profiles
Dawn LongoDawn Longo
Commercial Account Executive at Risman Insurance Agency/Hurley Insurance AgencyCommercial Account Executive at Risman Insurance Agency/Hurley Insurance Agency
Jodi GreeneJodi Greene
Senior Employee Benefits Account Manager at Insurance Marketing Agencies, Inc.Senior Employee Benefits Account Manager at Insurance Marketing Agencies, Inc.
Karina GomezKarina Gomez
Accounting Assistant at Copperstate Insurance AgenciesAccounting Assistant at Copperstate Insurance Agencies