NICOLE PRAY
Auburn
Summary
Dynamic Human Resource Manager with a proven track record at Herb Chambers - Toyota & Hyundai, excelling in conflict resolution and payroll administration. Expert in maintaining compliance and enhancing organizational development, I effectively led teams while managing sensitive employee relations, ensuring a harmonious workplace and streamlined operations.
Overview
17
17
years of professional experience
Work History
Public Safety Dispatcher
Charlton Police Department
Charlton
06.2020 - Current
- Operated communication systems to dispatch emergency services efficiently.
- Monitored radio traffic and responded to calls for assistance promptly.
- Maintained accurate logs of incidents, calls, and responses throughout shifts.
- Coordinated with police officers, fire departments, and medical teams during emergencies.
- Utilized mapping software to provide directions to responding units quickly.
- Performed multiple tasks simultaneously while maintaining focus on priority issues.
Public Safety Dispatcher
Auburn Police Department
Auburn
02.2019 - Current
- Operated communication systems to dispatch emergency services efficiently.
- Monitored radio traffic and responded to calls for assistance promptly.
- Maintained accurate logs of incidents, calls, and responses throughout shifts.
- Coordinated with police officers, fire departments, and medical teams during emergencies.
- Utilized mapping software to provide directions to responding units quickly.
- Performed multiple tasks simultaneously while maintaining focus on priority issues.
Human Resource Manager / Office Manager
Herb Chambers - Toyota & Hyundai
Auburn
08.2008 - Current
- Mediated employee relations issues.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Created job postings, tracked applicants, and maintained the applicant database through Recruiting.
- Maintained accurate records and files, ensuring compliance with company standards.
- Processes payroll weekly.
- Coordinate all salary and hourly management.
- Assist with open enrollment annually.
- Direct manager of cashiers and receptionists.
- Ensured compliance with federal and state labor laws.
- Processing health insurance premiums.
- Manages online presence.
- Social media contact for the dealership.
Education
Bachelor of Science - Criminal Justice
Worcester State University
Worcester, MASkills
- Records management
- Payroll administration
- Applicant tracking
- Conflict resolution
- Organizational development
- Time management
- Team leadership
- Compensation and benefits
- Recruitment
- Active listening
Timeline
Public Safety Dispatcher
Charlton Police Department
06.2020 - Current
Public Safety Dispatcher
Auburn Police Department
02.2019 - Current
Human Resource Manager / Office Manager
Herb Chambers - Toyota & Hyundai
08.2008 - Current
Bachelor of Science - Criminal Justice
Worcester State University
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