Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Reynolds

Billerica,MA

Summary

Dynamic and results-oriented professional with extensive experience in administrative support and customer service, primarily at Winchester Hospital. Skilled in document preparation, scheduling, and verbal communication. Proven ability to enhance operational efficiency and patient satisfaction. Demonstrates strong organizational skills and a commitment to maintaining confidentiality and superior service standards.

Overview

35
35
years of professional experience

Work History

Administrative Secretary I

Winchester Hospital
04.2007 - Current

Registering and Scheduling Patients in the Epic System.

Providing general secretarial and administrative support for physicians at The Breast Care Center Clinical and Imaging components.Support the department in various Administrative functions.

Coordinating Scheduling of Clinical, Diagnostic Imaging and Surgical Procedures.

Entering Physician orders with verification checks provided by Licensed Nursing Staff, Notify appropriate personnel orders requiring immediate attention.

Maintaining confidentiality of patient health information.

Greeting patients and Registering in timely manner.

Processing insurance plans in order to obtain referrals and co-payments when required.

Confidentiality in accordance with the HIPPA compliance.

Obtaining Prior Authorizations for Breast MRI, CatScan.

Processing Surgery Paperwork and schedule appropriate follow ups.

Ophthalmic Practice Assistant

Lahey Health
03.2000 - 04.2007

Administrative, documentation, typing and assisting skills in

Triage and screening for clients and patients.

Administer and assist in appropriate lab, radiology and other tests required by physicians, as well as mailing out appropriate preps and reports.

Scheduling and Registering Patients in the IDX system.

Update and document previously registered patient insurance,address and other confidential personal information.

HIPPA enforcement of rules as applicable.

Calling and faxing prescriptions to pharmacies,assisting patients with directions and requirements as prescribed by physicians.

Administering with insurance companies for necessary information on patients prescriptions including prior authorizations and lab documents.

Provide charts for Physicians, distributing mail to staff, with clinical information and coordinating calls from various departments for work with doctors.

Cashier/Customer Service

Stop and Shop Supermarket
03.1990 - 10.2001

Cashier duties, as well as Customer Service Desk, Grocery Clerk .

Handling a cash drawer, greeting customers in a timely and professional manner as well as superior customer service. Stocking of shelves in the Grocery department.

Education

High School Diploma -

Revere High School
Revere, MA
06-1992

Skills

  • Document preparation
  • Verbal communication
  • Scheduling

Timeline

Administrative Secretary I

Winchester Hospital
04.2007 - Current

Ophthalmic Practice Assistant

Lahey Health
03.2000 - 04.2007

Cashier/Customer Service

Stop and Shop Supermarket
03.1990 - 10.2001

High School Diploma -

Revere High School
Nicole Reynolds