Nicole Salone
Springfield
Summary
Results-driven individual with robust customer service and teamwork skills. Experienced in high-volume environments, ensuring client satisfaction and safety while maintaining organization and effective communication across multidisciplinary teams.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
The May Institute For Autism And Developmental Disabilities
Wilbraham, MA
10.2025 - Current
- Assisted individuals with daily living activities, ensuring comfort and safety.
- Developed and implemented personalized care plans to support individual needs.
- Monitored behavior and provided positive reinforcement to encourage skill development.
- Collaborated with multidisciplinary teams to enhance service delivery and outcomes.
- Maintained accurate documentation of client progress and interventions.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted disabled clients to support independence and well-being.
Residential Counselor
Service Net
Wilbraham, MA
10.2024 - 10.2025
- Developed individualized support plans to enhance client well-being and promote independence.
- Facilitated group therapy sessions to encourage social interaction and emotional growth among residents.
- Monitored daily activities, ensuring adherence to safety protocols and fostering a supportive environment.
- Collaborated with multidisciplinary teams to assess client progress and adjust treatment strategies accordingly.
- Provided crisis intervention, employing de-escalation techniques to maintain a safe living environment for residents.
- Trained and mentored new staff on best practices in residential counseling and client engagement techniques.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
- Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
Crew Member
Dunkin Dounts
Wilbraham, MA
10.2023 - 03.2025
- Collaborated with team members to streamline workflows, improving overall efficiency during peak hours.
- Monitored inventory levels, assisting in stock management to prevent shortages during busy shifts.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Operated cash register to ring up final bill and process various forms of payment.
Dining Services Aide
Loomis Lakeside at Reeds Landing
Springfield, MA
05.2023 - 06.2024
- Assisted in meal preparation and service for residents, ensuring adherence to dietary restrictions.
- Maintained cleanliness and organization of dining areas, promoting a pleasant dining experience.
- Collaborated with kitchen staff to streamline food delivery processes and enhance efficiency.
- Supported training of new aides on service protocols and safety standards.
- Monitored resident satisfaction during meals, addressing concerns promptly to improve service quality.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Trained new Dining Services Aides on policies and procedures, enhancing overall team performance.
- Collaborated with kitchen staff to expedite food orders efficiently, reducing wait times for guests.
- Assisted in menu planning alongside the culinary team, contributing insights from guest feedback and preferences.
- Conveyed daily specials and menu changes to guests clearly, encouraging them to try unique offerings.
- Assisted in preparing meals with the culinary team, ensuring timely delivery to guests.
Waitstaff
The Wellington at Springfield
Springfield, MA
08.2022 - 04.2023
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided professional services and support in a dynamic work environment.
- Coordinated special event catering within facility, ensuring timely setup and execution of services.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Demonstrated knowledge of various dietary needs and food allergies, providing accurate information to guests upon request.
- Utilized strong multitasking abilities to manage multiple tables simultaneously while maintaining excellent service quality standards.
- Addressed guest concerns and resolved issues promptly, fostering positive relationships with patrons.
- Managed inventory and restocked supplies, maintaining optimal levels of necessary items.
- Assisted wait staff with timely food delivery and guest requests.
Crew Member
Dunkin' Donuts
Springfield, MA
08.2019 - 06.2022
- Provided efficient customer service in high-volume environment, ensuring satisfaction and repeat business.
- Prepared and served beverages and food items following company standards for quality and presentation.
- Operated point-of-sale system accurately, processing transactions swiftly to reduce wait times.
- Maintained cleanliness and organization of workstations, adhering to health and safety guidelines.
- Assisted in training new crew members on operational procedures and customer service expectations.
- Worked front counter, drive-thru and other areas.
- Engaged with customers proactively, resolving issues promptly to enhance overall dining experience.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Cashier
Dollar Tree
Springfield, MA
11.2021 - 04.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer through regular audits and reconciliations.
- Assisted customers with product inquiries and ensured a positive shopping experience.
- Collaborated with team members to streamline checkout processes during peak hours.
- Implemented inventory management techniques to reduce shrinkage and improve stock accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
The High School Of Commerce
Springfield, MA06-2021
Skills
- Time management
- First aid and safety
- Client support
- Compassionate caregiving
- Housekeeping tasks
- Relationship building
- Health and safety requirements
- ADL support
- Team collaboration
- Organization
- Strong customer service
- Communication Skills
- Handling high-volume environmentsCash handling
- Team collaboration
Timeline
Direct Support Professional
The May Institute For Autism And Developmental Disabilities
10.2025 - Current
Residential Counselor
Service Net
10.2024 - 10.2025
Crew Member
Dunkin Dounts
10.2023 - 03.2025
Dining Services Aide
Loomis Lakeside at Reeds Landing
05.2023 - 06.2024
Waitstaff
The Wellington at Springfield
08.2022 - 04.2023
Cashier
Dollar Tree
11.2021 - 04.2022
Crew Member
Dunkin' Donuts
08.2019 - 06.2022
High School Diploma -
The High School Of Commerce