NICOLE M. EMERO
Melrose,MA
Summary
Experienced Office Manager and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Office Manager
Atlantic Awning
06.2022 - Current
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets and customer accounts.
- Oversaw facility maintenance requests, coordinating with sub-contractors to address repairs or improvements efficiently.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Managed phone calls, emails, voicemails, texts to ensure timely response.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Managed projects by collaborated closely with all departments to support end-to-end processes.
Temporary Assistant Manager
Wine Country
11.2021 - 06.2022
- Offer hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Maintain consistent communication with suppliers to confirm and track orders and verify price revisions on purchase orders
- Review inventory to eliminate unnecessary expenses and provide optimal stock levels
- Work with owner to plan and implement sales strategy
- Reach sales targets and problem-solve barriers to reaching goals
- Answer phone calls and respond to store-related emails and other communications
- Manage day-to-day operations of physical store location
- Create product displays
- Manage social media and company website
- Investigate market to identify seasonal trends and forecast consumer needs
Peer Coordinator
North Suffolk Mental Health Association
08.2020 - 11.2021
- Provide supervision to six employees and co-lead team of 12 employees
- Assist employees in applying and obtaining necessary education to complete job requirements
- Interview, hire, onboard, and train new employees and provide on-going evaluation of employees
- Develop presentations and training for team and other team roles
- Facilitate team meeting weekly
- Document all interactions with clients using electronic health records according to policy
- Maintain and assist in appointment scheduling, data entry, caseload management
- Work directly with Director and Assistant Director of team, and Director of ACCS
Certified Peer Support Specialist
North Suffolk Mental Health Association
02.2019 - 04.2020
- Established strong rapport with 25 persons served, and 3 group living environments (GLE), fostering a trusting environment to encourage open communication about personal challenges and goals.
- Collaborate with clinicians, program director, and community support specialists regarding risk, individual action plans, and appointments
- Document contact and/or write rehabilitative notes after every encounter with persons served
- Increased teams understanding of peer role which raised number of persons served seeking peer support
- Use active listening and motivational interviewing techniques
- Collaborate with peer team to organize and facilitate events and wellness groups
Owner
Mindful Cleaning Solutions
05.2018 - 02.2019
- Interpret clients' needs and introduce services that would perfectly fit those requirements
- Develop effective branding initiatives and sales strategies to ensure alignment with client goals
- Provide company information and policies to customers upon inquiry and answer questions via phone, or email
- Put together realistic budgets based upon costs and fees for effectively operating business
- Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
Office/Store Manager
Wine Country
10.2015 - 02.2019
- Support branding strategy by ensuring product displays align with company standards
- Decrease downtime by training employees on company products and sales strategy
- Utilize basic sales strategy to engage customers and present solutions to suit individual needs
- Create inviting environment for customers by maintaining store organization and cleanliness
- Adhere to all company policies procedures and safety standards
- Manage customer relations and customer service through daily communication and interaction
- Provide excellent customer service to cultivate loyalty and satisfaction
- Supervise and direct all merchandise and shipment processing
Education
CPR And First Aid Certified
06.2021
Recovery Coach Supervisor
11.2020
Recovery Coach Academy
07.2019
Certified Peer Specialist
05.2019
Associate of Arts -
Massachusetts Bay Community College
Wellesley Hills, MA05.2025
Skills
- Staff Management
- Customer Service
- Project Management
- Excellent multi-tasking ability
- Accounts Payable
- Account Reconciliation
Volunteer Experience
Girl’s Scout Troop Leader: Girl Scouts September 2015 - June 2016
- Prepare curriculum according to the Girl Scouts guidelines
- Keep account of dues collected and money paid for activities
- Tailor teaching style to each girl’s learning abilities
Additional Information
Indeed Assessments:
Teamwork: Interpersonal skills — Proficient
Responding to challenging team situations at work Full results: Proficient
Attention to detail — Proficient
Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
Administrative assistant/receptionist — Proficient
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
Responding to customer situations with sensitivity Full results: Proficient
Medical receptionist skills — Proficient
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Office manager — Proficient
Scheduling and budgeting Full results: Proficient
Customer service — Proficient
Identifying and resolving common customer issues Full results: Proficient
Management & leadership skills: Impact & influence — Proficient
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work style: Reliability — Proficient
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Recruiting — Proficient
Managing the candidate sourcing and selection process Full results: Proficient
HR: Compensation & benefits — Proficient
Knowledge of compensation and benefits programs Full results: Proficient
Indeed Resume: https://my.indeed.com/p/nicoleh-5pplp39
Timeline
Office Manager
Atlantic Awning
06.2022 - Current
Temporary Assistant Manager
Wine Country
11.2021 - 06.2022
Peer Coordinator
North Suffolk Mental Health Association
08.2020 - 11.2021
Certified Peer Support Specialist
North Suffolk Mental Health Association
02.2019 - 04.2020
Owner
Mindful Cleaning Solutions
05.2018 - 02.2019
Office/Store Manager
Wine Country
10.2015 - 02.2019
CPR And First Aid Certified
Recovery Coach Supervisor
Recovery Coach Academy
Certified Peer Specialist
Associate of Arts -
Massachusetts Bay Community College
Similar Profiles
Andrea NofireAndrea Nofire
Manager of Operations at Advanced Awning ProductsManager of Operations at Advanced Awning Products
Jonathan McclureJonathan Mcclure
Welder Helper at American sign and awningWelder Helper at American sign and awning
DALEEN VENTERDALEEN VENTER
Franchise Owner at AWNING AND BLIND CONCEPTSFranchise Owner at AWNING AND BLIND CONCEPTS