Nicolette Cogborn
Maynard
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
Willow Bridge Property Company
09.2024 - Current
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Followed up on delinquent tenants and coordinated collection procedures.
Assistant Property Manager
Wingate Management
01.2023 - 09.2024
- Followed up on delinquent tenants and coordinated collection procedures
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Completed final move-out walk-throughs with tenants to identify required repairs
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Section8 & LIHTC
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently
- Provided excellent customer service by promptly responding to inquiries and addressing grievances, resulting in increased tenant retention rates
Resident Services Coordinator
Wingate Management
06.2022 - 01.2023
- Developed strong relationships with community partners to enhance available resources for residents
- Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance
- Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services
- Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization
Grocery Stocker
Market Basket
05.2016 - 07.2022
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles
Education
Associate of Science - Business Administration
Quinsigamond Community College
Worcester, MA06.2022
Skills
- Superior organizational skills
- Administrative Support
- Strong Communication Skills
- Telephone and email etiquette
- Flexible and adaptable; Able to respond to new situations and populations effectively
- Experience in Section 8 & Tax Credit (LIHTC)
- Eviction coordination
- Monthly fee and payment collection
- Data Entry
Timeline
Assistant Property Manager
Willow Bridge Property Company
09.2024 - Current
Assistant Property Manager
Wingate Management
01.2023 - 09.2024
Resident Services Coordinator
Wingate Management
06.2022 - 01.2023
Grocery Stocker
Market Basket
05.2016 - 07.2022
Associate of Science - Business Administration
Quinsigamond Community College
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