Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nidia Pacas

Dorchester Center

Summary

proven track record in caregiving and retail sales, notably at First Light Home Healthcare. Excelled in building client relationships and enhancing customer satisfaction through compassionate care and effective problem-solving. Demonstrated strong ethics and time management skills, significantly improving client quality of life and sales outcomes.

Overview

4
4
years of professional experience

Work History

Caregiver

First Light Home Healthcare
09.2020 - 11.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

Sales Associate

Victoria Secret
06.2022 - 12.2023

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Sales Associate

CVS Pharmacy
10.2022 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

GED -

Pathway
Lynn, MA
06.2022

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Multitasking and organization
  • Strong ethics
  • Compassionate care
  • Flexible schedule
  • Supportive companionship

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

CVS Pharmacy
10.2022 - 01.2023

Sales Associate

Victoria Secret
06.2022 - 12.2023

Caregiver

First Light Home Healthcare
09.2020 - 11.2024

GED -

Pathway
Nidia Pacas