Nikia Gonsalves
New Bedford
Summary
Adept at client relationship building and workload management, I significantly enhanced customer satisfaction and efficiency at Lab Logistics. My ability to prioritize tasks and foster teamwork led to repeat business and referrals. With a knack for critical thinking and safety compliance, I consistently delivered projects on time, ensuring a positive impact on future business opportunities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Independent Contractor
Lab Logistics
09.2024 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Improved overall project quality by reviewing work diligently before submission to the client for approval.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Residential Instructor
Bettercommunity Living
01.2018 - Current
- Offered guidance on healthy lifestyle choices, supporting physical wellness among residents.
- Increased resident independence by developing tailored skill-building exercises and activities.
- Collaborated with multidisciplinary teams to create comprehensive care plans, optimizing resident wellbeing.
- Assisted in the development of self-advocacy skills for residents, enabling them to express their needs effectively.
- Empowered residents by guiding them towards achieving personal goals while respecting their autonomy.
Home Health Caregiver
Private Care
03.2021 - 11.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Provided mobility assistance such as walking and regular exercising.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Provided physical assistance for mobility, promoting independence and safety in the home environment.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
- Assisted disabled clients to support independence and well-being.
- Enhanced patient comfort by providing compassionate and attentive care.
- Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Implemented effective strategies for addressing behavioral issues related to dementia or other cognitive impairments.
- Conducted regular assessments of patients'' conditions, updating care plans as necessary.
- Collaborated with healthcare teams to develop individualized care plans tailored to each patient''s needs.
- Continuously expanded caregiving knowledge by attending professional development workshops and staying informed about relevant industry trends.
- Managed time effectively while caring for multiple patients concurrently, prioritizing tasks based on urgency and importance.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Developed individual care plans for clients based on specific needs.
- Scheduled and coordinated medical appointments.
- Administered medications in accordance with doctor's instructions.
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Utilized universal precautions and infection control principles in all aspects of care.
- Assisted with end-of-life care.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Provided direct personal care and administrative services to clients.
- Trained new staff members on best practices for home health care.
- Constructed cognitively stimulating activities.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Improved patients' comfort with massage and application of topical treatments.
- Researched and recommended community resources to meet clients' needs.
- Developed and implemented care plans for clients.
- Documented vital statistics and coordinated with health care providers.
New Bedford Youth Court Case Manager
PAACA -Positive Action Against Chemical Addiction
03.2010 - 01.2018
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
Education
N/A - Psychology
Umass Dartmouth
North Dartmouth, MADiploma -
New Bedford High
New Bedford, MA06.1995
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Scheduling
- Schedule management
- Requirements gathering
- Resources allocation
- Client consultation
- Customer retention strategies
- Quoting and estimating
- Time management
- Attention to detail
- Customer support
- Problem-solving
- Critical thinking
- Task prioritization
- Multitasking and organization
- Client communication
- Client management
- Teamwork and collaboration
- Active listening
- Multitasking Abilities
- Organizational skills
- Decision-making
- Conflict resolution
- Relationship building
- Logistics coordination
- Interpersonal communication
- Written communication
- Idea development and brainstorming
- Team building
- Project planning
- Teamwork
Certification
Cpr
first aide
med certified
blood born pathogens certified
ohsha certified.
Timeline
Independent Contractor
Lab Logistics
09.2024 - Current
Home Health Caregiver
Private Care
03.2021 - 11.2023
Residential Instructor
Bettercommunity Living
01.2018 - Current
New Bedford Youth Court Case Manager
PAACA -Positive Action Against Chemical Addiction
03.2010 - 01.2018
N/A - Psychology
Umass Dartmouth
Diploma -
New Bedford High
Similar Profiles
Kyra DeDeoKyra DeDeo
Dispatcher at Lab LogisticsDispatcher at Lab Logistics
ANDRE BERUMENANDRE BERUMEN
Truck Driver at Lab LogisticsTruck Driver at Lab Logistics
Joshua GreenJoshua Green
Courier at Lab LogisticsCourier at Lab Logistics