Nikole Kushmerek
Student At The University Of Massachusetts Amherst
Methuen
Summary
I am committed to continuous improvement and professionalism, fostering a positive work environment that drives productivity and engagement. I strive in being a strong problem-solver dedicated to learning, and I am comfortable with being challenged . Uses independent decision-making skills and sound judgment to positively impact company success, and client success.
Overview
4
4
years of professional experience
Work History
Shift Manager
JayGees Ice Cream and Fun Center
03.2021 - Current
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
No Degree - Criminal Justice
University of Massachusetts, Lowell
Lowell, MA 05.2001 -
No Degree - Animal Sciences On A Pre- Veterinary Track
University of Massachusetts Amherst
Amherst, United States 05.2001 -
High School Diploma -
Methuen High School
Methuen MA 05.2001 -
Skills
Punctual and reliable
Interpersonal skills
Time management
Problem-solving abilities
Adaptability and flexibility
Continuous improvement
Staff development
Employee training
Cash handling
Decision-making
Professionalism
Team development
Accomplishments
- Achieved Deans List by completing my 2023-2024 UMass Lowell year academics with accuracy and efficiency.
Timeline
Shift Manager
JayGees Ice Cream and Fun Center
03.2021 - Current
No Degree - Criminal Justice
University of Massachusetts, Lowell
05.2001 -
No Degree - Animal Sciences On A Pre- Veterinary Track
University of Massachusetts Amherst
05.2001 -
High School Diploma -
Methuen High School
05.2001 -
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