Nina Chan
Stoughton
Summary
Starbucks Coffeehouse leader with 8 years of experience and a record of earning increased responsibility within the company. People-focused leader skilled in developing partners, leading day-to-day coffeehouse execution, and creating a welcoming customer and partner experience. Known for clear communication, hands-on coaching, sound judgement, and consistent follow-through
Overview
1
1
Language
9
9
years of professional experience
Work History
Coffeehouse Leader
Starbucks
Boston, MA
01.2018 - Current
- Earned progressive promotion during 8 year Starbucks career
- Lead daily coffeehouse operations, maintained readiness, cleanliness, product quality, and Starbucks brand standards
- Coach and develop partners and fellow peers through observation, timely feedback, recognition, and follow-through that strengthened accountability and performance
- Execute business priorities such as inventory management, cash management, staffing and deployment, and safety compliance
- Resolve customer and partner concerns with empathy and sound judgment while creating a consistent, welcoming experience for everyone in the coffeehouse
Education
Bachelor of Science - Rural Public Safety And Administration
University of Maine of Fort Kent
Fort Kent, ME05-2017
Skills
- Talent Development
- Recruitment and hiring
- Team Building
- Business Operations
- Customer Experience
- Brand standards and store readiness
- Leader partnership
- Goal execution
- Inclusive leadership
Languages
Chinese (Cantonese)
Native or Bilingual
Timeline
Coffeehouse Leader
Starbucks
01.2018 - Current
Bachelor of Science - Rural Public Safety And Administration
University of Maine of Fort Kent