Nina R Luraghi
Milford
Summary
Dynamic retail sales associate with a proven track record in customer service and relationship building. Committed to enhancing customer experiences and achieving team success through effective problem-solving and cash register operation.
Overview
30
30
years of professional experience
Work History
Retail Sales Associate
TJX Companies
04.2022 - Current
- Delivered exceptional customer service, enhancing shopping experience and fostering customer loyalty.
- Operated point-of-sale systems accurately, ensuring efficient transactions and customer satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted in maintaining store presentation through effective merchandising and inventory management.
- Collaborated with team members to meet sales targets and strengthen overall store performance.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained vigilant awareness of theft risks on sales floor, contributing to loss prevention by reporting suspicious activities.
Sales Associate
Dress Barn Dress Barn Woman
04.2019 - 01.2020
- Provided exceptional customer service by actively engaging with customers and addressing inquiries.
- Built relationships with customers to encourage repeat business.
- Maintained knowledge of product features and promotions to effectively communicate benefits to customers.
- Suggested complementary purchases to customers, driving additional sales.
- Worked with team members to develop sales strategies that contributed to store performance improvements.
- Managed inventory, ensuring products were stocked and organized to optimize sales opportunities.
- Processed transactions accurately using POS systems, maintaining cash handling standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Kohls Department Store
10.2016 - 03.2017
- Engaged customers to build rapport, enhancing customer loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized customer wait times during peak hours, ensuring high customer satisfaction.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to implement best practices, boosting store performance.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted in inventory management, ensuring products were stocked and organized effectively.
Elementary School Teacher's Assistant
St. James Parish School
Elizabethtown
09.2012 - 06.2013
- Monitored student behavior, providing positive reinforcement to encourage good conduct and foster a supportive classroom environment.
- Organized educational materials and resources to enhance lesson delivery and student engagement.
- Planned and supervised games and other recreational activities for students.
- Supervised students during non-instructional times, ensuring safety and promoting social interactions during lunch and recess.
Advertising Sales Representative
Vanguardia Newspaper
Saltillo
01.2000 - 01.2010
- Increased advertising revenue by identifying and targeting potential clients in various industries.
- Cultivated client relationships, resulting in increased advertising revenue.
- Developed and presented tailored advertising proposals to meet client needs.
- Initiated outbound calls to upsell advertising packages, enhancing client engagement.
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
- Managed multiple accounts simultaneously while ensuring timely delivery of projects and exceptional client satisfaction.
- Collaborated with internal teams to develop creative advertising strategies that met client objectives and budget requirements.
- Collaborated with marketing team to design effective promotional campaigns.
- Conducted market research to identify emerging trends and client opportunities.
- Analyzed competitor offerings to enhance service delivery and pricing strategies.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Negotiated contracts with vendors and clients.
- Built long-term client relationships through regular communication and exceptional service.
- Consistently hit and exceeded sales goals by 20%.
Preschool Director
Self-employeed
Saltillo
09.1995 - 05.1999
- Supervised daily operations, ensuring compliance with state regulations for quality education.
- Managed staff recruitment, training, and performance evaluations to foster a skilled teaching team.
- Established a safe and nurturing environment for children.
- Developed age-appropriate curriculum for diverse preschool learners.
- Managed daily preschool activities to ensure smooth operations.
- Oversaw the hiring of qualified staff members, including teachers and classroom aides.
- Coordinated parent-teacher meetings and communication strategies.
- Oversaw budgeting and resource allocation for educational materials, optimizing resources for effective learning.
- Coordinated field trips, special events, and other extracurricular activities for preschoolers.
Education
Bachelor of Science - Communications / Public Relations And Publicity
Facultad De Ciencias De La Comunicacion (UA De C)
Saltillo, Coahuila, Mexico12-1994
Skills
- Cash register operation
- Customer engagement
- Building relationships
- FLUENT IN Spanish
- Problem-solving
- Team collaboration
- Flexible schedule
- Professional appearance
- Reliable and responsible
- Honest and dependable
- Positive and professional
- Friendly and outgoing
Hobbies and Interests
- Baking and Cooking
- Wine Tasting
- I enjoy cooking for friends and family gatherings.
- I like trying new recipes and food trends.
- Drawing and Painting
- Interior Design
- I have a passion for photography and editing photos.
- Fashion
- Adventure Travel
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
- Gym Workouts
- Dancing
- Watching Movies and TV Shows
- Fashion and Style
Languages
- Spanish
- English
Timeline
Retail Sales Associate
TJX Companies
04.2022 - Current
Sales Associate
Dress Barn Dress Barn Woman
04.2019 - 01.2020
Sales Associate
Kohls Department Store
10.2016 - 03.2017
Elementary School Teacher's Assistant
St. James Parish School
09.2012 - 06.2013
Advertising Sales Representative
Vanguardia Newspaper
01.2000 - 01.2010
Preschool Director
Self-employeed
09.1995 - 05.1999
Bachelor of Science - Communications / Public Relations And Publicity
Facultad De Ciencias De La Comunicacion (UA De C)