Nina Russo
Chelsea
Summary
Dynamic administrative professional with expertise in office administration and team leadership. Proven ability to delegate tasks effectively and problem solve. Strong collaborator focused on achieving organizational goals and enhancing team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Practice Assistant ll
MGH Urgent Care/North Shore Physician's Group
Danvers
07.2024 - Current
- Coordinated with nurses and doctors to ensure appropriate patient triage.
- Managed patient flow and appointment scheduling to optimize clinic operations.
- Handled telephone management, check-in, co-pay collection, insurance verification, and patient registration to streamline front desk processes.
- Trained new staff on office procedures and patient management systems.
Transportation Security Officer
Department of Homeland Security
03.2022 - 01.2024
- Conducted searches for contraband, weapons, explosives and prohibited items.
- Operated and calibrated explosive trace detector machinery, walk-thru metal detectors and hand-held metal detectors
- Partnered with law enforcement to assess and resolve security concerns, ensuring a safer environment.
- Contributed to team meetings, providing insights on new policies and procedures to enhance operational effectiveness.
Dental Office Administrator
Avalon Dental
01.2019 - 04.2020
- Coordinated administrative support for busy dental office, managing scheduling, billing, insurance processing, customer service, and record keeping to ensure smooth operations
- Oversaw day-to-day operations of dental office with minimal supervision, ensuring compliance with procedures and standards
- Conducted training sessions for new staff on effective use of dental software, enhancing team proficiency and service delivery
- Educated patients about treatment options and answered their questions thoroughly.
Administrative Assistant
Bulfinch Temp. Services/MGH
11.2016 - 12.2018
- Provided support to healthcare providers within a high-volume ambulatory setting
- Coordinated communication between patients and healthcare providers to enhance patient experience.
- Scheduled appointments, answered phones, responded to emails, and ordered supplies to support daily operations.
- Organized meetings and prepared relevant materials to facilitate effective discussions.
- Verified patient insurance information to ensure coverage before services.
Education
Some College (No Degree) -
Bunker Hill Community College
Charlestown, MASkills
- Patient scheduling
- Insurance verification
- Patient triage
- Scheduling Expertise
- Office Administration
- Calendar Management
- Employee Training
- Delegation skills
- Leadership Abilities
- Typing 65 WPM
Certification
- Basic life support (BLS)
- Federal law enforcement training center grad (Glynco, GA)
References
- Brian Trombetto, Security Officer, Colleague, (978) 578-5049, Brian.Trombetto@TSA.DHS.GOV
- Samantha DeVito, Landlord, Landlord, (781) 363-3855, Mssamanthadevito@gmail.com
- Julia Ofir, Office Manager, Manager, (617) 776-9000, Juliaofir@gmail.com
Timeline
Practice Assistant ll
MGH Urgent Care/North Shore Physician's Group
07.2024 - Current
Transportation Security Officer
Department of Homeland Security
03.2022 - 01.2024
Dental Office Administrator
Avalon Dental
01.2019 - 04.2020
Administrative Assistant
Bulfinch Temp. Services/MGH
11.2016 - 12.2018
Some College (No Degree) -
Bunker Hill Community College