Niso Martinez
Quincy
Summary
Bilingual professional with 6+ years of experience in family support services, administrative operations, and client relations. Skilled in counseling families on childcare resources, managing subsidy programs, and coordinating with schools and community providers to ensure equitable access to services. Strong background in billing, payroll, and data management, with proven ability to maintain compliance and streamline processes. Recognized for building positive relationships, delivering high-quality support in both English and Spanish, and adapting quickly in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Family and Provider Specialist
Quincy Community Action Programs
07.2023 - Current
- Counsel and support families in identifying childcare needs, selecting quality providers, and maintaining childcare subsidies.
- Guide parents of children with special needs, coordinating with schools, providers, and early intervention programs to ensure access to appropriate services.
- Manage subsidy intake, reassessments, and terminations, ensuring compliance with state policies and timely communication with families and providers.
- Maintain and analyze data for agency reports and state-required surveys, contributing to program accountability and advocacy efforts.
- Deliver consumer education, outreach, and referral services to families, fostering equitable access to affordable childcare.
Front Desk Billing Representative
ABCD Parker Hill Fenway Head Start
10.2022 - 07.2023
- Supported family wellness and parent engagement programs while maintaining accurate family records.
- Assisted families with enrollment, referrals, and advocacy services to increase program accessibility.
- Handled billing processes including parent fee assessments and monthly reporting.
- Oversaw daily clerical operations, ensuring compliance with organizational procedures.
Independent Nanny
Care.com Inc
03.2022 - 10.2022
- Provided childcare and daily routines, including meals, transportation, and educational activities.
- Monitored children’s health needs, including allergy awareness.
- Assisted households with errands, cooking, cleaning, and scheduling.
Bilingual Billing Representative
Whittier Street Health Center
01.2020 - 10.2020
- Processed patient billing, insurance claims, and payment adjustments to ensure timely reimbursements.
- Investigated denied claims and corrected errors, improving claim acceptance rates.
- Managed collections and responded to patient and insurer inquiries with professionalism.
Bilingual Member Service Representative
Commonwealth Care Alliance
11.2019 - 01.2020
- Responded to member and provider inquiries regarding benefits and eligibility.
- Supported outreach efforts to educate members on available services.
- Collaborated with interdisciplinary care teams to resolve customer requests.
Payroll Specialist / Manager’s Assistant
Roxbury Motors
09.2018 - 12.2019
- Processed payroll, tax filings, deductions, and garnishments for employees.
- Assisted with financial reporting, scheduling, and daily business operations.
- Coordinated communications between managers, employees, and clients.
Career Development Summer Facilitator
BCYF Division of Youth Engagement and Employment
05.2018 - 08.2018
- Facilitated youth employment programs focused on college/career readiness and financial literacy.
- Oversaw onboarding, employment verification, and payroll processing for summer youth staff.
Service Cashier
Toyota Car Dealership
01.2018 - 04.2018
- Processed customer payments and maintained accurate billing records.
- Assisted with vehicle pick-up coordination and service department support.
Education
Bachelor of Arts - Communications
Bridgewater State University
05-2018
Skills
- Fluent in English and Spanish
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Workspace & Calendar
- Data Entry & Records Management
- Interpersonal Communication
- Customer Service & Client Support
- Organizational & Time Management
- Billing & Payroll Processing
- Project and Event Coordination
- Network development
Timeline
Family and Provider Specialist
Quincy Community Action Programs
07.2023 - Current
Front Desk Billing Representative
ABCD Parker Hill Fenway Head Start
10.2022 - 07.2023
Independent Nanny
Care.com Inc
03.2022 - 10.2022
Bilingual Billing Representative
Whittier Street Health Center
01.2020 - 10.2020
Bilingual Member Service Representative
Commonwealth Care Alliance
11.2019 - 01.2020
Payroll Specialist / Manager’s Assistant
Roxbury Motors
09.2018 - 12.2019
Career Development Summer Facilitator
BCYF Division of Youth Engagement and Employment
05.2018 - 08.2018
Service Cashier
Toyota Car Dealership
01.2018 - 04.2018
Bachelor of Arts - Communications
Bridgewater State University
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