Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Noah Dembrowsky

Hingham

Summary

Developed skills in fast-paced customer service environment, excelling in problem-solving and effective communication. Demonstrates ability to handle complex situations with calm and focused approach, ensuring optimal customer satisfaction. Eager to transition into a more complex and challenging role within the insurance industry. Motivated to deepen expertise, take on greater responsibility, and contribute to strategic solutions that support clients and drive business success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Solutions Specialist

Homesite Insurance
11.2024 - Current
  • Successfully obtained Property and Casualty Insurance license within six months of starting position, demonstrating strong initiative, fast learning ability, and commitment to professional development in the insurance industry.
  • Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
  • Increased client retention through personalized attention and proactive problem solving.
  • Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
  • Selected to begin a trainer program based on strong performance and leadership potential. Currently waiting for additional information regarding the role, with a focus on mentoring new team members and supporting new and adaptive training initiatives.

Hockey Referee

Seacoast Hockey Officials
09.2021 - Current
  • Maintained order during games through effective communication with coaches and players.
  • Contributed to a positive game atmosphere by maintaining professionalism at all times, both on and off the ice.
  • Demonstrated adaptability when faced with unexpected game situations or challenges, resulting in minimal disruptions to gameplay.
  • Promoted sportsmanship among players, coaches, and spectators through respectful interactions and role modeling.

Student Loan Advisor

Citizens Bank
05.2023 - 10.2024
  • Built strong rapport with clients, leading to increased trust and referrals from satisfied customers.
  • Enhanced borrower understanding by providing clear explanations of complex student loan repayment options.
  • Managed a high volume of cases efficiently, prioritizing tasks based on urgency and client needs.
  • Collaborated with team members to develop strategies for improving overall customer satisfaction and retention rates.
  • Trained new advisors on company policies and best practices, contributing to a knowledgeable workforce that provided exceptional service.
  • Provided financial aid counseling to enrolled and prospective students.

Education

High School Diploma -

Archbishop Williams High School
Braintree, MA
05.2021

No Degree - Electrical Engineering

University of Massachusetts Lowell
Lowell, MA
05-2023

Skills

  • Customer-Centric Service – Dedicated to delivering personalized solutions and exceptional support to build client trust and satisfaction
  • Goal-Oriented Mindset – Consistently driven to meet and exceed performance targets in fast-paced, results-focused environments
  • Insurance Product Knowledge – Strong understanding of Property & Casualty products, with a focus on aligning coverage with client needs
  • Relationship Building – Skilled in developing strong rapport with clients and colleagues to foster loyalty and retention
  • Adaptability & Initiative – Eager to take on new challenges and continuously improve through training and self-development
  • Passion for Financial Services – Motivated by a genuine interest in helping clients navigate financial and insurance decisions with confidence
  • Regulatory & Compliance Awareness – Knowledgeable in industry regulations and standards; adhere to company and state compliance protocols to ensure ethical and accurate handling of customer accounts

Certification

Property & Casualty Insurance License
Licensed to produce Property and Casualty insurance products in all 50 states. Demonstrates strong understanding of industry regulations, risk assessment, and client-focused policy solutions.

Timeline

Customer Solutions Specialist

Homesite Insurance
11.2024 - Current

Student Loan Advisor

Citizens Bank
05.2023 - 10.2024

Hockey Referee

Seacoast Hockey Officials
09.2021 - Current

High School Diploma -

Archbishop Williams High School

No Degree - Electrical Engineering

University of Massachusetts Lowell

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Noah Dembrowsky