Noah Taylor
Pembroke
Summary
Dedicated Member Experience Specialist with proven skills in process optimization and member communication. Expertise in financial products and records management enhances member satisfaction through streamlined service and effective problem resolution.
Overview
6
6
years of professional experience
Work History
Member Experience Specialist
Rockland Federal Credit Union
Rockland
04.2025 - Current
- Assisted members in understanding financial products and services
- Resolved member concerns through effective communication and problem-solving.
- Facilitated resolution of account inquiries and processed transactions to ensure member satisfaction.
- Streamlined member service processes, improving overall member experience.
- Maintained accurate records of member interactions and transactions.
Administrative Assistant
Susan C. Pieri, Attourney
Marshfield
07.2020 - 01.2025
- Coordinated attorney's appointments and meetings through effective scheduling and calendar management.
- Prepared legal documents and correspondence for client cases.
- Handled phone calls and emails to deliver accurate information, facilitating effective business correspondence.
- Maintained organized filing system for case files and legal records.
- Led full-office digitization effort, consolidating twenty-five years of legal documentation for improved accessibility during review.
Education
Some College (No Degree) - Culinary Arts
Johnson & Wales University
Providence, RISome College (No Degree) - Communications
Massasoit Community College
Brockton, MASkills
- Communication skills
- Attention to detail
- Records management
- Microsoft Office proficiency
- Financial product expertise
- Process optimization
- Member satisfaction strategies
- Team collaboration
Timeline
Member Experience Specialist
Rockland Federal Credit Union
04.2025 - Current
Administrative Assistant
Susan C. Pieri, Attourney
07.2020 - 01.2025
Some College (No Degree) - Culinary Arts
Johnson & Wales University
Some College (No Degree) - Communications
Massasoit Community College