Noel Melnick
Thorndike, MA,MA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Big Y Grocery
02.2020 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Learned to navigate customer service software for effective support delivery.
- Handled routine tasks, ensuring timely responses to customer communications.
- Maintained knowledge of product offerings to provide accurate information.
- Adapted quickly to new policies and procedures during training sessions.
- Collaborated with team members to enhance service quality and customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Led team in delivering exceptional customer service, resolving complex inquiries efficiently.
- Trained and mentored new representatives, enhancing overall team performance and knowledge retention.
- Fostered a positive work environment that encouraged collaboration and teamwork among employees.
Babysitter
Alyssa Kelly
09.2019 - 01.2020
- Supervised children's activities and ensured a safe environment.
- Developed engaging educational games to promote learning and creativity.
- Scheduled and coordinated daily routines to maintain consistency.
- Communicated effectively with parents regarding child development and needs.
- Adapted care strategies based on individual children's preferences and developmental stages.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Taught children to organize toys, wash hands, and share by leading by example.
- Communicated regularly with parents regarding child development and daily routines.
- Managed schedules effectively, coordinating meals, nap times, and playtime for optimal care.
- Collaborated with parents to develop age-appropriate goals for each child''s growth and development.
Education
Bachelor of Arts - Psychology With Focus in Drug Addiction
Southern New Hampshire University
Hooksett, NH05-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Conflict resolution
- Client relations
- Call center operations
Timeline
Customer Service Representative
Big Y Grocery
02.2020 - Current
Babysitter
Alyssa Kelly
09.2019 - 01.2020
Bachelor of Arts - Psychology With Focus in Drug Addiction
Southern New Hampshire University
Similar Profiles
Makayla CavallaroMakayla Cavallaro
Customer Service Specialist at Big Y GroceryCustomer Service Specialist at Big Y Grocery
Myles DavisMyles Davis
Cashier Helper/Baggage Handler at Big Star Grocery StoreCashier Helper/Baggage Handler at Big Star Grocery Store
Jovany AcostaJovany Acosta
General Employee at Big Star GroceryGeneral Employee at Big Star Grocery
James PapazianJames Papazian
Vice President/Player Development Coach at Fidelity InvestmentsVice President/Player Development Coach at Fidelity Investments
Give-Laure EstinvilleGive-Laure Estinville
Restaurant Team Member at NARestaurant Team Member at NA