Noelia Garcia
Dorchester
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Customer Service Representative
The Panther Group
Boston, MA
01.2025 - 03.2026
- Answered a high volume of inbound calls from individuals reporting concerns related to elder abuse, neglect, and exploitation.
- Documented detailed and accurate case information using CRM and case management systems.
- Provided compassionate, professional customer service while handling sensitive and confidential information.
- Assessed caller needs and ensured reports were routed to the appropriate agencies for follow-up.
- Maintained confidentiality and complied with state privacy guidelines.
- Assisted callers in English and Spanish when needed.
- Resolved customer concerns by providing accurate information and appropriate resources.
- Worked remotely while consistently meeting quality and productivity standards.
Uber Partner
Uber And Lyft
Boston, MA
12.2022 - Current
- Provided helpful information about local attractions or points of interest upon request from customers.
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Communicated regularly with Uber support staff regarding any issues that arose during trips.
- Managed customer complaints professionally and courteously.
Customer Service Representative
SaviLinx
Boston, MA
10.2022 - 09.2024
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Performed data entry tasks in order to update patient accounts accurately.
- Provided technical support to customers having difficulty navigating online systems or websites related to medical services.
- Provided accurate information regarding insurance coverage, billing and payment processing.
- Applied HIPAA privacy and security regulations while handling patient information.
- Provided remote support to customers over the phone or via online chat services
Administrative Assistant
Office Team
Boston, Ma
05.2021 - 09.2022
- Answering a high volume of calls, Filling applications, Accepting payments, Creating memos
- Facilitated communication between different departments within the organization.
- Managed database systems containing customer contact information.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Scheduled appointments between clients and customers and internal staff members.
Customer Service Representative
The Panther Group
Boston, Ma
07.2019 - 03.2020
- Answer a high volume of calls and help the members with various questions regarding their eligibility for MassHealth, Fill out application with the members over the phone, Assist the member with processing documents
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
United Nearshore Operations (UNO)
05.2015 - 05.2016
- Worked as a customer services representative over the phone for mail in rebates, Assisted customers with concern and questions, Professionally resolved conflicts and processed requests from customers.
Customer Service Representative
Synergies Call Center
06.2014 - 08.2015
- Maintained contact with technicians and contractors and a daily basis to follow up on work orders, Identified and solved any issues and client may have in the system, Assured that all the client work order request were completed to client satisfaction, Completed reports and records of the daily work
Cashier/ Customer Service
Englewood Shoprite
10.2012 - 04.2014
- Scanned items, processed price checks and coupons, Handled cash and returned appropriate change, Processed credit and debit card transactions
Education
Purdue University Global
04.2024
Bergenfield High School
06.2013
Skills
- Fluent in English and Spanish
- Team player
- Strong follow-up skills
- Remarkable ability to analyze and solve problems
- Active, energetic, responsible with good communications skills
- Efficient to see details at close range (within a few feet of the observer)
- Capable to work under pressure and handle deadline oriented project demands
- Skilled and well organized in providing customer service, order processing and cashier management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
The Panther Group
01.2025 - 03.2026
Uber Partner
Uber And Lyft
12.2022 - Current
Customer Service Representative
SaviLinx
10.2022 - 09.2024
Administrative Assistant
Office Team
05.2021 - 09.2022
Customer Service Representative
The Panther Group
07.2019 - 03.2020
Customer Service Representative
United Nearshore Operations (UNO)
05.2015 - 05.2016
Customer Service Representative
Synergies Call Center
06.2014 - 08.2015
Cashier/ Customer Service
Englewood Shoprite
10.2012 - 04.2014
Bergenfield High School
Purdue University Global