NORMA BRUINSMA
Templeton,MA
Summary
Customer- oriented GM with 38 years of customer service experience Keep Food Service and Housekeeping operations efficient and smooth by delivering successful leadership and team management for 9+ years Safety-first management focus - Scored double 100's on third party safety audits 4 years in a row. Lowered food cost by 12.31% in fiscal year 2020. Through waste reduction, and production planning efforts. Created equal access dining with customer service program. Expanded the Environmental Service department and tripled the staff as the needs of the client changed. Executed Covid-19 planning with communication of operational procedures to client, staff training, emergency and PPE supplies. Navigating process of local health and safety agencies. Implemented a sanitizing plan and schedule to keep all areas free from contamination and spread of viruses.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cook
Gardner Rehab and Nursing
06.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service.
- Managed opening and closing shift kitchen tasks.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
Lead Cook
Sodexo Food Service
08.2022 - 06.2023
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Verified proper portion sizes and consistently attained high food quality standards.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Complied with all Sodexo HACCP policies.
Chef Manager
Sodexo Food Service
01.2022 - 07.2022
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Modified recipes to accommodate dietary restrictions and allergies.
- Assisted with menu development and planning.
- Implemented food cost and waste reduction initiatives to save money.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Evaluated food products to verify freshness and quality.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
Supervisor
Sodexo Food Service
03.2021 - 12.2021
- Monitored workflow to improve employee time management and increase productivity.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Collected, arranged, and input information into database system.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
Manager / Culinary and Environmental Services
Sodexo- Sisters
05.2011 - 03.2021
- Enforce quality assurance protocols
- Direct work of kitchen and housekeeping teams to deliver exceptional client experiences
- Enhance operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Support regulatory compliance by overseeing all audits to verify protocol adherence
- Manage budget implementations, employee reviews, training, and schedules
- Direct business practices in order to uphold company missions and values
- Demonstrate self-reliance by meeting and exceeding workflow needs
- Develop new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
Lead Cook
Sodexo- Sisters
03.2008 - 05.2011
- Verified proper portion sizes and consistently attained high food quality standards
- Ordered and received products and supplies to stock kitchen areas
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines
- Recommended menu items for new dish development, holidays, special events and promotions
- Complied with all Sodexo HACCP policies and procedures
- Modified standard recipes to account for ingredient issues or customer requests, including allergenconcerns.
Cook
Sodexo – MA
08.2006 - 03.2008
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes
- Replenished food items from inventory and rotated ingredients to use oldest products first
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses
- Set up and performed initial prep work for food items such as soups, sauces and salads
- Enforced proper sanitation practices to prevent spoiling or contamination of foods
Education
GED -
Montachusett Regional Vocational Technical School
Fitchburg, MA1983
Skills
- Client Relationship Building
- Team Leadership
- Food Preparation and Safety
- Employee Scheduling
- Verbal and Written Communication
- Efficient Operations Management
- Staff Training/Development
- Recipes and Menu Planning
- Customer Focus
- Recruitment
- Payroll, Purchasing, Safety Reporting Systems
- Finance management software
Certification
ServSafe Certified 2019 10-Hour Occupational Safety and Health Training Course completion 2017 Choke Saving ( Heimlich Maneuver) Adults, Children and Infants 2018 Allergen Awareness Training 2020
Timeline
Cook
Gardner Rehab and Nursing
06.2023 - Current
Lead Cook
Sodexo Food Service
08.2022 - 06.2023
Chef Manager
Sodexo Food Service
01.2022 - 07.2022
Supervisor
Sodexo Food Service
03.2021 - 12.2021
Manager / Culinary and Environmental Services
Sodexo- Sisters
05.2011 - 03.2021
Lead Cook
Sodexo- Sisters
03.2008 - 05.2011
Cook
Sodexo – MA
08.2006 - 03.2008
GED -
Montachusett Regional Vocational Technical School
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