Norman Haskins
NORTHADAMS
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving goals and delivering exceptional service. Passionate about continuous learning and making a memorable experience for people.
Overview
38
38
years of professional experience
4
4
years of post-secondary education
Work History
Service Manager
KM Motors Toyota
NORTHADAMS
04.2021 - Current
- Managed daily service operations at a leading automotive dealership.
- Trained and mentored staff on customer service best practices.
- Oversaw vehicle repair processes to ensure high-quality service delivery.
- Coordinated with technicians to schedule maintenance and repairs efficiently.
- Developed and maintained relationships with customers, vendors, and suppliers.
Owner/Operator
Dairy Barn LLC
NORTHADAMS
05.2014 - 10.2017
- Oversaw inventory management, including ordering and stock rotation.
- Trained new employees on customer service and operational procedures.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Cook/Shift manager/Assistant Store Manager
Betor foods DBA McDonalds of Warren RI
Warren
09.1988 - 10.1993
- Prepared food items according to company recipes and quality standards.
- Maintained cleanliness and organization of kitchen and food preparation areas.
- Operated kitchen equipment, including grills, fryers, and ovens safely.
- Resolved customer complaints regarding food quality or services provided.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Coordinated shift schedules to maintain optimal staffing levels daily.
Education
Bachelor of Science - Marine Biology
Roger Williams University
Bristol, Rhode Island, RI 09.1987 - 05.1991
Master Service Manager - Management
Toyota Operations Training
Skills
- Operational management
- Customer service
- Cost management
- Quality assurance
- Menu development
- Business management
- Food safety
- Sanitation standards
Timeline
Service Manager
KM Motors Toyota
04.2021 - Current
Owner/Operator
Dairy Barn LLC
05.2014 - 10.2017
Cook/Shift manager/Assistant Store Manager
Betor foods DBA McDonalds of Warren RI
09.1988 - 10.1993
Bachelor of Science - Marine Biology
Roger Williams University
09.1987 - 05.1991
Master Service Manager - Management
Toyota Operations Training