Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ayer Oil Company (subsidiary Of Haffner's)
01.2023 - Current
Bill out daily work orders from service technicians
Schedule daily work for technicians
Handle cash and deposits using the proper accounting procedures and documentation
Answer phones, help customers, and direct them to the correct department if cannot solve their proper needs
Provide accurate and appropriate information in response to customer inquiries
Collect customer feedback and make process changes to exceed customer satisfaction goals.
Sales Associate
Under Armour
11.2020 - Current
Perform transactions on registers
Maintain company brand standards of clean and organized sales floor, cash wrap, fitting room and stockroom to ensure store is safe and presentable for teammates and athletes
Help athletes with questions about products in an efficient manner.
Service Department
Haffner's
09.2018 - 01.2023
Bill out daily work orders from service technicians
Schedule daily work for technicians
Send out Job Estimates for new installations to customers
Schedule desired installations for Customers
Handle cash and deposits using the proper accounting procedures and documentation
Answer phones, help customers, and direct them to the correct department if cannot solve their proper needs.
Customer Service
Concord Oil Co, Inc
06.2011 - 08.2018
Provided accurate and appropriate information in response to customer inquiries
Collected customer feedback and made process changes to exceed customer satisfaction goals
Handled cash and deposits using the proper accounting procedures and documentation
Scheduled jobs for service technicians, five days a week
Dispatched technicians to appropriate jobs throughout the work day
Daily posting of A/R, Research and resolution of payment discrepancies
Coding and pricing of service work orders for billing
Office supplies management
Prepare reports for internal management.
Education
High school diploma -
Westford Academy
Bachelor of Science in Criminal Justice -
Southern New Hampshire University
06.2024
Skills
Microsoft Office (7 years)
Office Experience (9 years)
Data Entry (9 years)
Phone Etiquette (9 years)
Purchasing
Pricing
Office management
Accounts receivable
Procurement
Cash handling
Data Entry
Customer Relations
Complaint Handling
Payment Processing
Scheduling
Certification
CPR
Timeline
Customer Service Representative
Ayer Oil Company (subsidiary Of Haffner's)
01.2023 - Current
Sales Associate
Under Armour
11.2020 - Current
Service Department
Haffner's
09.2018 - 01.2023
Customer Service
Concord Oil Co, Inc
06.2011 - 08.2018
High school diploma -
Westford Academy
Bachelor of Science in Criminal Justice -
Southern New Hampshire University
CPR
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