Alexa ONeill
Westford
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ayer Oil Company (subsidiary Of Haffner's)
01.2023 - Current
- Bill out daily work orders from service technicians
- Schedule daily work for technicians
- Handle cash and deposits using the proper accounting procedures and documentation
- Answer phones, help customers, and direct them to the correct department if cannot solve their proper needs
- Provide accurate and appropriate information in response to customer inquiries
- Collect customer feedback and make process changes to exceed customer satisfaction goals.
Sales Associate
Under Armour
11.2020 - Current
- Perform transactions on registers
- Maintain company brand standards of clean and organized sales floor, cash wrap, fitting room and stockroom to ensure store is safe and presentable for teammates and athletes
- Help athletes with questions about products in an efficient manner.
Service Department
Haffner's
09.2018 - 01.2023
- Bill out daily work orders from service technicians
- Schedule daily work for technicians
- Send out Job Estimates for new installations to customers
- Schedule desired installations for Customers
- Handle cash and deposits using the proper accounting procedures and documentation
- Answer phones, help customers, and direct them to the correct department if cannot solve their proper needs.
Customer Service
Concord Oil Co, Inc
06.2011 - 08.2018
- Provided accurate and appropriate information in response to customer inquiries
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Handled cash and deposits using the proper accounting procedures and documentation
- Scheduled jobs for service technicians, five days a week
- Dispatched technicians to appropriate jobs throughout the work day
- Daily posting of A/R, Research and resolution of payment discrepancies
- Coding and pricing of service work orders for billing
- Office supplies management
- Prepare reports for internal management.
Education
High school diploma -
Westford Academy
Bachelor of Science in Criminal Justice -
Southern New Hampshire University
06.2024
Skills
- Microsoft Office (7 years)
- Office Experience (9 years)
- Data Entry (9 years)
- Phone Etiquette (9 years)
- Purchasing
- Pricing
- Office management
- Accounts receivable
- Procurement
- Cash handling
- Data Entry
- Customer Relations
- Complaint Handling
- Payment Processing
- Scheduling
Certification
CPR
Timeline
Customer Service Representative
Ayer Oil Company (subsidiary Of Haffner's)
01.2023 - Current
Sales Associate
Under Armour
11.2020 - Current
Service Department
Haffner's
09.2018 - 01.2023
Customer Service
Concord Oil Co, Inc
06.2011 - 08.2018
High school diploma -
Westford Academy
Bachelor of Science in Criminal Justice -
Southern New Hampshire University
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