Nouhaila Benlakbira
Salé
Summary
Perseverance, strong organizational skills, and discipline have driven my success in communications. Drawn to the field's creativity and emphasis on interpersonal skills, I am committed to advancing my career in this dynamic sector. I’m eager to embrace new challenges and embark on a fulfilling next chapter.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Journalist Trainee
National Radio and Television Company (ombudsman's
06.2023 - Current
- Prepared episodes of the ombudsman's show.
- Produced TV reports in different cities with different profiles.
- Enhanced article quality by conducting thorough research and fact-checking before submission.
- Researched and produced daily news reports.
- Utilized social media to promote stories and build an audience.
Service Delivery Manager
E Call Services Glovo
04.2022 - 07.2022
- Enhanced service delivery by developing and implementing efficient processes.
- Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
- Provide daily support to delivery drivers by phone, chat, or email.
- Ensure a professional attitude with customers and a friendly relationship with drivers.
Junior Monitoring Analyst
the General Confederation of Moroccan Companies
04.2021 - 12.2021
- Monitoring market insights.
- Preparing and sending monitoring reports and newsletters.
- Contributing to the support of Moroccan entrepreneurs around the world.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Trainee Television News Reporter
National Radio and Television Company Al Aoula TV
11.2020 - 04.2021
- Voice-over mixing.
- Adapted to rapidly changing news environments by remaining flexible in the face of unexpected developments or last-minute assignments.
- Covered diverse topics, ranging from politics to human interest stories, while adhering to journalistic standards of accuracy and objectivity.
- Delivered accurate and timely reports by working closely with editors, producers, and camera operators.
- Fostered open communication within the newsroom by actively participating in editorial meetings and providing constructive feedback on story ideas.
Communications Training Officer
Ministry of Regional Planning, Urban Development
02.2020 - 06.2020
- Organization of the 10th World Urban Forum in Abu Dhabi.
- Voice-over writing for corporate films.
- Organize the celebration of Women's Day.
- Enhanced brand visibility by developing and implementing strategic communication plans.
- Monitored media coverage of the organization closely to identify opportunities for proactive outreach.
- Streamlined internal communication processes for improved information dissemination and employee engagement.
Community Manager Trainee
National Railways Office
02.2018 - 05.2018
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Boosted community engagement by developing and implementing a comprehensive social media strategy.
- Created monthly newsletter to keep community members informed about upcoming events, initiatives, and achievements.
Trainee Portfolio Manager
Popular Bank
04.2017 - 06.2017
- Processing incoming checks.
- Verification of ability to pay.
- Sending injunction letters.
- Checking checks issued.
- Issuing RIB certificates.
- Processing archives.
Education
Ph.D. - Artificial Intelligence And Communication Strategi
University Mohammed V
Rabat, Morocco 05.2001 -
Specialized Master - Organizational Communication,Quality And Sustainab
University Mohamed V Rabat
Rabat, Morocco 04.2018 - 01.2020
Bachelor - Digital Communication
University Mohamed V Rabat
Rabat, Morocco 04.2017 - 01.2018
BTEC Higher National Diploma. - Management And Communication
University Mohammed V
Rabat, Morocco 04.2015 - 01.2017
High School Diploma -
Al Abass Miftah High School
Salé, Morocco 04.2014 - 01.2015
Skills
- News writing
- Editorial writing
- Social Media Management
- CRM Software
- Community Engagement
- Internal Communications
- Computer tools/ Office automation tools
- Sphinx/ HTML/ CSS/ WordPress
- Adobe Illustrator
- Multilingual Communication
Timeline
Journalist Trainee
National Radio and Television Company (ombudsman's
06.2023 - Current
Service Delivery Manager
E Call Services Glovo
04.2022 - 07.2022
Junior Monitoring Analyst
the General Confederation of Moroccan Companies
04.2021 - 12.2021
Trainee Television News Reporter
National Radio and Television Company Al Aoula TV
11.2020 - 04.2021
Communications Training Officer
Ministry of Regional Planning, Urban Development
02.2020 - 06.2020
Specialized Master - Organizational Communication,Quality And Sustainab
University Mohamed V Rabat
04.2018 - 01.2020
Community Manager Trainee
National Railways Office
02.2018 - 05.2018
Bachelor - Digital Communication
University Mohamed V Rabat
04.2017 - 01.2018
Trainee Portfolio Manager
Popular Bank
04.2017 - 06.2017
BTEC Higher National Diploma. - Management And Communication
University Mohammed V
04.2015 - 01.2017
High School Diploma -
Al Abass Miftah High School
04.2014 - 01.2015
Ph.D. - Artificial Intelligence And Communication Strategi
University Mohammed V
05.2001 -
Similar Profiles
YOUSSEF RAHAIYOUSSEF RAHAI
Audiovisual Equipment and Operations Technician at National Radio and Television Company (SNRT)Audiovisual Equipment and Operations Technician at National Radio and Television Company (SNRT)
YOUSSEF RAHAIYOUSSEF RAHAI
Audiovisual Equipment and Operations Technician at National Radio and Television Company (SNRT)Audiovisual Equipment and Operations Technician at National Radio and Television Company (SNRT)
Habibullah ShinwariHabibullah Shinwari
Accounting and finance Head at National Radio and Television of AfghanistanAccounting and finance Head at National Radio and Television of Afghanistan