Nouhaila Benlakbira
Salé
Summary
Perseverance, strong organizational skills, and discipline have driven my success in communications. Drawn to the field's creativity and emphasis on interpersonal skills, I am committed to advancing my career in this dynamic sector. I’m eager to embrace new challenges and embark on a fulfilling next chapter.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Journalist Trainee
National Radio and Television Company (ombudsman's
06.2023 - Current
- Prepared episodes of the ombudsman's show.
- Produced TV reports in different cities with different profiles.
- Enhanced article quality by conducting thorough research and fact-checking before submission.
- Researched and produced daily news reports.
- Utilized social media to promote stories and build an audience.
Service Delivery Manager
E Call Services Glovo
04.2022 - 07.2022
- Enhanced service delivery by developing and implementing efficient processes.
- Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
- Provide daily support to delivery drivers by phone, chat, or email.
- Ensure a professional attitude with customers and a friendly relationship with drivers.
Junior Monitoring Analyst
the General Confederation of Moroccan Companies
04.2021 - 12.2021
- Monitoring market insights.
- Preparing and sending monitoring reports and newsletters.
- Contributing to the support of Moroccan entrepreneurs around the world.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Trainee Television News Reporter
National Radio and Television Company Al Aoula TV
11.2020 - 04.2021
- Voice-over mixing.
- Adapted to rapidly changing news environments by remaining flexible in the face of unexpected developments or last-minute assignments.
- Covered diverse topics, ranging from politics to human interest stories, while adhering to journalistic standards of accuracy and objectivity.
- Delivered accurate and timely reports by working closely with editors, producers, and camera operators.
- Fostered open communication within the newsroom by actively participating in editorial meetings and providing constructive feedback on story ideas.
Communications Training Officer
Ministry of Regional Planning, Urban Development
02.2020 - 06.2020
- Organization of the 10th World Urban Forum in Abu Dhabi.
- Voice-over writing for corporate films.
- Organize the celebration of Women's Day.
- Enhanced brand visibility by developing and implementing strategic communication plans.
- Monitored media coverage of the organization closely to identify opportunities for proactive outreach.
- Streamlined internal communication processes for improved information dissemination and employee engagement.
Community Manager Trainee
National Railways Office
02.2018 - 05.2018
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Boosted community engagement by developing and implementing a comprehensive social media strategy.
- Created monthly newsletter to keep community members informed about upcoming events, initiatives, and achievements.
Trainee Portfolio Manager
Popular Bank
04.2017 - 06.2017
- Processing incoming checks.
- Verification of ability to pay.
- Sending injunction letters.
- Checking checks issued.
- Issuing RIB certificates.
- Processing archives.
Education
Ph.D. - Artificial Intelligence And Communication Strategi
University Mohammed V
Rabat, Morocco 05.2001 -
Specialized Master - Organizational Communication,Quality And Sustainab
University Mohamed V Rabat
Rabat, Morocco 04.2018 - 01.2020
Bachelor - Digital Communication
University Mohamed V Rabat
Rabat, Morocco 04.2017 - 01.2018
BTEC Higher National Diploma. - Management And Communication
University Mohammed V
Rabat, Morocco 04.2015 - 01.2017
High School Diploma -
Al Abass Miftah High School
Salé, Morocco 04.2014 - 01.2015
Skills
- News writing
- Editorial writing
- Social Media Management
- CRM Software
- Community Engagement
- Internal Communications
- Computer tools/ Office automation tools
- Sphinx/ HTML/ CSS/ WordPress
- Adobe Illustrator
- Multilingual Communication
Timeline
Journalist Trainee
National Radio and Television Company (ombudsman's
06.2023 - Current
Service Delivery Manager
E Call Services Glovo
04.2022 - 07.2022
Junior Monitoring Analyst
the General Confederation of Moroccan Companies
04.2021 - 12.2021
Trainee Television News Reporter
National Radio and Television Company Al Aoula TV
11.2020 - 04.2021
Communications Training Officer
Ministry of Regional Planning, Urban Development
02.2020 - 06.2020
Specialized Master - Organizational Communication,Quality And Sustainab
University Mohamed V Rabat
04.2018 - 01.2020
Community Manager Trainee
National Railways Office
02.2018 - 05.2018
Bachelor - Digital Communication
University Mohamed V Rabat
04.2017 - 01.2018
Trainee Portfolio Manager
Popular Bank
04.2017 - 06.2017
BTEC Higher National Diploma. - Management And Communication
University Mohammed V
04.2015 - 01.2017
High School Diploma -
Al Abass Miftah High School
04.2014 - 01.2015
Ph.D. - Artificial Intelligence And Communication Strategi
University Mohammed V
05.2001 -
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