Nour Rustum
North Andover
Summary
Proven expertise in patient coordination and scheduling, demonstrated at New England Primary Care/Merrimack Valley Pain Management, enhances front desk operations with exceptional telephone etiquette and patient relations. Boosted student math skills as a tutor, showcasing the ability to communicate complex concepts effectively. Achievements include maintaining confidentiality, and improving patient service efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Coordinator
NE Primary Care/Merrimack Valley Pain Management
06.2020 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Math Tutor
Self Employed
11.2021 - 06.2023
- Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
- Developed positive relationships with students and parents, fostering open communication about progress and areas for growth.
Education
Bachelor of Arts - Sociology
College of The Holy Cross
Worcester, MA05.2027
High School Diploma -
Phillips Academy Andover
Andover06.2023
Skills
- CPR and AED training
- Communication skills
- Emergency medical technician (EMT)
- Public speaking
- Team collaboration
- Personalized tutoring
Languages
4,5,5
Certification
- CPR & AED Training
- Emergency Medical Technician (EMT)
Hobbies
- Playing Piano
- International Travel
- Formula 1 Fan
- Drawing
Skills
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Full Professional
Timeline
Math Tutor
Self Employed
11.2021 - 06.2023
Medical Receptionist/Coordinator
NE Primary Care/Merrimack Valley Pain Management
06.2020 - Current
Bachelor of Arts - Sociology
College of The Holy Cross
High School Diploma -
Phillips Academy Andover
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