Nourelhouda Elgourfti
Customer Service Representative
Kenitra
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Online Shop Manager
Riyadhy Shop
Dubai
02.2022 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Controlled costs by effectively negotiating with vendors.
- Assisted in recruiting, hiring and training of team members.
Customer Service Representative
Microsoft
Temara
03.2018 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls, chats and emails.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Enhanced productivity levels by assisting my colleagues.
English Teacher
High Tech Group
Temara
01.2016 - 01.2018
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Prepared and implemented lesson plans covering required course topics.
- Led interesting and diverse group activities to engage students in course material.
- Prepared comprehensive English curriculum for multiple classes.
Education
High School Diploma -
Ghazi High School
Rabat 01.2011 - 01.2014
MBA - English Linguistics Studies
Mohamed V University
Rabat 12.2014 - 12.2017
Master of Arts - Graphic Design
EPAG
Rabat 12.2023 - Current
Skills
Report preparation
Sales expertise
Creative problem solving
Staff education and training
Strategic sales knowledge
Teambuilding
MS Office
Google Workspace
Data Entry
Problem-Solving
Requirements analysis
Retail materials management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Master of Arts - Graphic Design
EPAG
12.2023 - Current
Online Shop Manager
Riyadhy Shop
02.2022 - Current
Customer Service Representative
Microsoft
03.2018 - Current
English Teacher
High Tech Group
01.2016 - 01.2018
MBA - English Linguistics Studies
Mohamed V University
12.2014 - 12.2017
High School Diploma -
Ghazi High School
01.2011 - 01.2014