Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ny Asia Holmes

Norwood

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

10
10
years of professional experience

Work History

Outreach Coordinator

Eliot Community Human Services
Boston, MA
01.2022 - 12.2024
  • Maintained up-to-date knowledge of relevant policies and regulations affecting target populations, informing program development accordingly.
  • Established strong rapport with clients through empathetic listening skills, creating an atmosphere of trust and support during difficult times in their lives.
  • Assisted clients with obtaining housing, employment and support resources.
  • Created a comprehensive database of local resources, allowing for quick and accurate referrals for clients in need of assistance.
  • Managed caseloads efficiently by prioritizing needs, maintaining organized records, and adhering to deadlines for reporting or case closure requirements.

General Manager

Five Guys
Quincy, MA
09.2018 - 12.2021
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.

General Manager

Chipotle
Boston, MA
03.2016 - 08.2018
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Case Manager

Middlesex Human Svc Agency
Dorchester, MA
11.2014 - 03.2016
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.

Education

GED -

College Bound
Dorchester, MA

Skills

  • Onboarding management
  • Community outreach
  • Client meetings
  • Problem-solving
  • Time management
  • Attention to detail
  • Teamwork and collaboration
  • Multitasking Abilities
  • Reliability
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Task prioritization
  • Public speaking
  • Staff supervision
  • Case management

Timeline

Outreach Coordinator

Eliot Community Human Services
01.2022 - 12.2024

General Manager

Five Guys
09.2018 - 12.2021

General Manager

Chipotle
03.2016 - 08.2018

Case Manager

Middlesex Human Svc Agency
11.2014 - 03.2016

GED -

College Bound
Ny Asia Holmes