Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Outreach Coordinator
Eliot Community Human Services
Boston, MA
01.2022 - 12.2024
Maintained up-to-date knowledge of relevant policies and regulations affecting target populations, informing program development accordingly.
Established strong rapport with clients through empathetic listening skills, creating an atmosphere of trust and support during difficult times in their lives.
Assisted clients with obtaining housing, employment and support resources.
Created a comprehensive database of local resources, allowing for quick and accurate referrals for clients in need of assistance.
Managed caseloads efficiently by prioritizing needs, maintaining organized records, and adhering to deadlines for reporting or case closure requirements.
General Manager
Five Guys
Quincy, MA
09.2018 - 12.2021
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Championed continuous improvement initiatives that enhanced operational performance across all departments.
General Manager
Chipotle
Boston, MA
03.2016 - 08.2018
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Reduced operational risks while organizing data to forecast performance trends.
Trained and guided team members to maintain high productivity and performance metrics.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Case Manager
Middlesex Human Svc Agency
Dorchester, MA
11.2014 - 03.2016
Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Developed and implemented comprehensive case management plans to address client needs and goals.
Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
Education
GED -
College Bound
Dorchester, MA
Skills
Onboarding management
Community outreach
Client meetings
Problem-solving
Time management
Attention to detail
Teamwork and collaboration
Multitasking Abilities
Reliability
Organizational skills
Active listening
Adaptability and flexibility
Decision-making
Task prioritization
Public speaking
Staff supervision
Case management
Timeline
Outreach Coordinator
Eliot Community Human Services
01.2022 - 12.2024
General Manager
Five Guys
09.2018 - 12.2021
General Manager
Chipotle
03.2016 - 08.2018
Case Manager
Middlesex Human Svc Agency
11.2014 - 03.2016
GED -
College Bound
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