Nycole Hughes
Dorchester
Summary
Dedicated and compassionate social service professional with over a decade of experience in child and family welfare, case management, and caregiver support. Skilled in conducting comprehensive family assessments, connecting individuals to critical resources, and coordinating cross-agency services. Recognized for a strengths-based approach, attention to detail, and a strong ability to build rapport with diverse populations. Seeking opportunities to grow into supervisory or leadership roles in human services.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Kinship Navigator Program Liaison
Department of Children and Family Services
Boston
10.2020 - Current
- Respond to statewide helpline calls from kinship caregivers to assess individual needs and provide resource navigation.
- Connect families with services including financial assistance, legal support, mental health providers, childcare, and special education.
- Coordinate referrals and maintain communication across multiple state agencies and community providers.
- Provide ongoing follow-up, document feedback, and ensure needs are met through a collaborative, strengths-based approach.
- Track and analyze program data to identify trends, support continuous improvement, and inform best practices.
Supervised Visitation Worker
Families And Community Resources
Brockton
09.2017 - Current
- Developed and implemented visitation plans that addressed the safety needs of both parties involved in the visit.
- Provided direct supervision of visits between children and non-custodial parents in a safe, neutral environment.
- Assisted clients in understanding their rights and responsibilities regarding visitation issues.
- Ensured all documentation was completed according to agency standards prior to filing reports.
Child Support Enforcement Specialist
Department of Revenue
Chelsea
04.2018 - 09.2020
- Reviewed existing orders periodically to ensure compliance with current laws and regulations.
- Identified sources of income for delinquent payers through asset searches.
- Responded to inquiries from employers regarding proper withholding procedures for child support payments.
- Ensured confidentiality and accuracy of sensitive case information while managing high call volumes with professionalism.
- Delivered customer support in a fast-paced call center environment, explaining child support laws and procedures.
Social Worker
Department of Children and FamiliesRoxb
Roxbury
12.2010 - 07.2017
- Conducted family assessments and connected families to resources for employment, housing, financial support, and mental health.
- Performed foster care reviews, home visits, and risk assessments to ensure child safety and compliance with care plans.
- Investigated allegations of abuse and neglect, and initiated protective services as needed.
- Maintained comprehensive case records, and prepared reports for court and agency review.
- Collaborated with family members to provide comprehensive support services to clients.
Education
Master of Education (M.Ed) – Counseling Psychology
Cambridge College
Cambridge, MA05-2017
Skills
- Family assessment
- Service coordination
- Case management
- Problem solving
- Team collaboration
- Family engagement
- Resource coordination
Certification
- OCCS Certified
- Family Planning Certified
- CANS (Child and Adolescent Needs and Strengths) Certified
- Domestic Violence Training and Certification
- Certified Facilitator, Family Nurturing Program (5 years)
- Aspiring Supervisors Program Graduate
- Support Group Assistant – Dimock DCF Foster Care
Timeline
Kinship Navigator Program Liaison
Department of Children and Family Services
10.2020 - Current
Child Support Enforcement Specialist
Department of Revenue
04.2018 - 09.2020
Supervised Visitation Worker
Families And Community Resources
09.2017 - Current
Social Worker
Department of Children and FamiliesRoxb
12.2010 - 07.2017
Master of Education (M.Ed) – Counseling Psychology
Cambridge College
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