OBRYAN AREKION
Rabat,CAS
Summary
Outgoing and dynamic individual with a passion for delivering exceptional guest service and helping build a successful hotel business. Effective problem-solver with strong leadership and management skills. Analytical and self-assured, continuously seeking innovative ways to meet the needs of today's travelers.
Overview
21
21
years of professional experience
Work History
Palace Manager
UAE Presidential Court
Rabat
07.2017 - Current
- Work for the Personal request of His Highness Sheikh Hamdan Bin Zayed during his stay in Morocco.
- Follow up on all new requests from His Highness.
- Ensure all departments(kitchen, F&B, HSK and maintenance of the palace) run smoothly during the royal family's and guests' visit.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for the Palace's benefit.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analysed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
- Manage all administrative works cornering palace operations.
- Work on future projects in line with the budget.
Resident Manager
Le Sakoa Hotel
Trou Aux Biches, Mauritius
10.2015 - 07.2017
- Using hotel resources to maximize guests' satisfaction & optimize revenues.
- Representing the hotel in the marketplace and developing relationships with key accounts.
- Analysing statistical information and drawing conclusions from it.
- Developing and implementing staff training programs.
- Ensuring the accurate and timely submission of payroll data to the corporate office.
- Continuously developing the hotels brand.
- Attending tourism trade fairs and exhibitions.
- Providing the hotel owners with regular reports on the hotels operating objectives and fiscal performance.
- Aggressively managing all the independent revenue and expense areas to ensure profitability.
- Conduct disciplinary actions against staff, including terminations .
- Accurately forecasting revenues/expenses.
Resort Manager
Cap Ouest Resort- Luxury Apartments
Mauritius
03.2015 - 10.2015
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Resolving customer complaints in a timely and professional matter.
- Building strong relationships with companies that supply the Resort.
- Developing relationships with the local business community.
- Helping to develop management talent by acting as a mentor to supervisors and team leaders.
Guest Services Manager
Intercontinental Resort
Mauritius
01.2014 - 05.2014
- Reviewed upcoming events and planned for expected challenges.
- Maintained high employee satisfaction and performance with hands- on and collaborative style.
- Set and managed policies for concierge services and guest relations.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Maintaining/improving training of present employees
- Control of departmental Expenses in relation to Budget
- Consistent balancing of Department float
- Completion of Daily Shift Check list and log
- Attitude and appearance
- Handling of customer complaints
- Manage guest relation team to provide personalised service.
Assistant Butler & Front Office Manager
Sofitel So Mauritius
Mauritius
10.2010 - 01.2014
- Manage & maintain courtesy calls
- Training of new employees
- Maintaining/improving training of present employees
- Control of departmental Expenses in relation to Budget
- Consistent balancing of Department float
- Completion of Daily Shift Check list and log
- Providing of efficient guest service (check-out)
- Staff is properly trained
- Attitude and appearance
- Handling of customer complaints
- Number of customer complaints
- Proper handling of switchboard
- Staffing levels adequate to handle business volume
- Reservation service is efficient
Assistant Restaurant Manager
Pizza Hut
Mauritius
06.2009 - 09.2010
- Estimate food consumption, place orders with suppliers and schedule delivery of fresh food and beverages.
- Resolve customer complaints about food quality or service.
- Direct cleaning of kitchen and dining areas to maintain sanitation standards and keep appropriate records
- Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed.
- Maintain budget, employee records and monitor bookkeeping record.
- May use computer software to monitor inventory, track staff schedules and pay.
- Check deliveries of fresh food and baked goods.
- Arrange for maintenance and repair of equipment and other services
- Recruit of staff.
- Schedule work hours for servers and kitchen staff.
- Monitor food preparation and methods.
Bartender and Cashier
Bali Kopy Pub Resto
Mauritius
10.2008 - 05.2009
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Front Office Trainee
Hostellerie Le Phebus
France
04.2008 - 09.2008
- Answering visitor inquiries about the hotel, directing visitors to appropriate contacts, sorting mail, answering incoming calls, and arranging appointments for guests to meet with hotel staff.
Waiter (Part-time)
Villa Caroline Beach Hotel
Mauritius
12.2004 - 12.2006
- Set table cutlery, serviettes and condiments before the start of meals.
- Seat the guests when they arrive, take their orders, and serve food and beverages.
- Familiarize myself with the menu and recommend dishes, drinks and wines when taking orders.
- Clear used cutlery and replace table settings when guests leave.
- Serve individual portions or dishes and refill drinks when requested.
Commis De Cuisine
Villas Caroline Beach Hotel
Mauritius
12.2003 - 01.2004
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Cleaned kitchen counters, refrigerators and freezers.
- Planned and directed high-volume food preparation in fast-paced environment.
- Maintained well-organized mise en place to keep work consistent.
Education
MBA - Business Administration And Management
Leeds Beckett University
England07-2024
Bachelor of Science - Tourism And Hospitality Management
University of Mauritius
Mauritius04-2015
Higher National Diploma - Hospitality Management
Ecole Hôtelière Sir Gaëtan Duval
Mauritius08-2009
High School Diploma -
New Eton College
Mauritius01-2005
Skills
- Marketing
- Policy Implementation
- Workforce Management
- Business Development
- Operations Management
- Contract Management
- Guest Relations
- Corporate Hospitality
- Human Resources
- Guest Experience
- Front Desk Management
- Managing Housekeeping
- Performance Management
- Hotel Operations
- Restaurant Management
- Food & Beverages
- Business Administration
- Event management
Accomplishments
- Winner of the shoot for the Moon Award for Pizza Hut Restaurant for the month of October 2009.
- Winner of Driving Sales Award for Pizza Hut Restaurant year 2009.
- Winner of Profitability Award for Pizza Hut Restaurant year 2009.
- Winner of first best employee for Sofitel So Mauritius for the month of December 2010.
- Winner of Sofitel So star voucher for getting the largest amount of guest comments for the year 2011.
- Winner of Sofitel So best employee for the year 2011.
- Contribute for Four star plus Rating for Sakoa Hotel
Languages
English
First Language
French
Proficient (C2)
C2
Arabic
Beginner
A1
Affiliations
- Walking
- Swimming
- Reading
- Scuba Diving
- Fishing
COMPUTER SKILLS
- Microsoft office: Highly Proficient
- Micros Fidelio
- My Inventory stock system
- Materials control system
- Opera System
Timeline
Palace Manager
UAE Presidential Court
07.2017 - Current
Resident Manager
Le Sakoa Hotel
10.2015 - 07.2017
Resort Manager
Cap Ouest Resort- Luxury Apartments
03.2015 - 10.2015
Guest Services Manager
Intercontinental Resort
01.2014 - 05.2014
Assistant Butler & Front Office Manager
Sofitel So Mauritius
10.2010 - 01.2014
Assistant Restaurant Manager
Pizza Hut
06.2009 - 09.2010
Bartender and Cashier
Bali Kopy Pub Resto
10.2008 - 05.2009
Front Office Trainee
Hostellerie Le Phebus
04.2008 - 09.2008
Waiter (Part-time)
Villa Caroline Beach Hotel
12.2004 - 12.2006
Commis De Cuisine
Villas Caroline Beach Hotel
12.2003 - 01.2004
MBA - Business Administration And Management
Leeds Beckett University
Bachelor of Science - Tourism And Hospitality Management
University of Mauritius
Higher National Diploma - Hospitality Management
Ecole Hôtelière Sir Gaëtan Duval
High School Diploma -
New Eton College
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