Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Octavius Wheeler

Worcester

Summary

Dynamic Customer Service Representative with proven expertise at Stop and Shop Supermarket, excelling in client support and active listening. Successfully resolved customer complaints, enhancing loyalty and retention. Leveraged critical thinking to address inquiries, ensuring satisfaction and fostering positive experiences. Skilled in data entry, contributing to efficient service delivery and informed recommendations.

Professional with strong background in youth development and outdoor activities, equipped to create positive and engaging camp environment. Skilled in leadership, conflict resolution, and activity planning, with focus on teamwork and adaptability to meet campers' needs. Known for reliability, effective communication, and passion for fostering safe and enjoyable experience for all participants.

Overview

1
1
year of professional experience

Work History

Customer Service Representative and Cashier

Stop and Shop Supermarket
05.2024 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Summer Camp Staff Member

YMCA
05.2023 - 08.2023
  • Fostered a positive environment for campers by promoting inclusivity, respect, and enthusiasm in all interactions.
  • Extended support in administrative tasks such as registration, documentation, and parent communication to ensure efficient operations at the summer camp.
  • Tailored instructional strategies according to individual learning styles of each camper to optimize skill acquisition during activity sessions.
  • Assisted in planning special events like talent shows, field trips or themed days that added variety to the camp schedule while promoting camaraderie among participants.
  • Led groups of children safely through variety of camp activities.
  • Enhanced camper experience by developing and implementing diverse, age-appropriate activities.
  • Ensured camper safety by diligently supervising activities, enforcing rules, and addressing concerns promptly.
  • Facilitated learning experiences outside the traditional classroom setting by incorporating hands-on projects based on nature exploration, arts and crafts, sportsmanship development.
  • Upheld high standards of cleanliness within cabins and shared spaces; educated campers on proper hygiene practices to prevent illness outbreaks during their stay at summer camp premises.
  • Collaborated effectively with other staff members to coordinate events, resolve conflicts, and facilitate an enjoyable experience for all campers.

Education

Computer Science

Putnam Science Academy
PUTNAM, CT
05.2024

Skills

  • Client support
  • Active listening
  • Critical thinking
  • Data entry
  • Problem-solving
  • Time management
  • Positive engagement
  • Effective communication
  • Child supervision
  • Attention to detail
  • Decision-making

Hobbies and Interests

I have earned both an athletic and an academic scholarship to attend college full-time. I will major in computer science with a minor in engineering while also contributing as a full-time athlete. I am interested in learning essential life skills such as leadership, time management, and collaboration to achieve common goals. I believe that focusing on physical and academic excellence will provide a balanced and fulfilling college experience.

Timeline

Customer Service Representative and Cashier

Stop and Shop Supermarket
05.2024 - 09.2024

Summer Camp Staff Member

YMCA
05.2023 - 08.2023

Computer Science

Putnam Science Academy

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Octavius Wheeler