Olexandr Sirotenko
Auburndale
Summary
Detail and results oriented person with wide experience in customer assistance and mechanical engineering. Highly reliable, flexible and focused on achieving task of highest standards. Strong analytical, diagnostic and troubleshooting skills, able to identify problems and implement successful solutions. Demonstrates record of high-performance standard with focus on quality and attention to schedules, deadline and budgets. Have experience to work in multitask situations. Can work separate or as a part of team.
Overview
40
40
years of professional experience
Work History
Customer Sales Assistant
The Home Depot Inc
08.2017 - 02.2025
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
- Built strong relationships with customers, fostering loyalty and repeat business.
- Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
- Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
- Maintained up-to-date knowledge of products and services to better assist customers in their purchasing decisions.
- Developed a reputation for exceptional service by understanding customer preferences and anticipating their needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
Service Clerk
Walgreens Pharmacy
06.2003 - 08.2017
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
- Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
- Managed cash register efficiently, maintaining accuracy in all financial transactions throughout each shift.
- Handled returns and exchanges professionally, ensuring customer satisfaction while adhering to company policies.
- Improved store sales by offering product recommendations based on customer needs and preferences.
- Greeted incoming customers and answered questions about available services.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
Mechanical Design Engineer
Lviv Bus Co.
10.1999 - 01.2003
- Enhanced product performance by implementing innovative design solutions in mechanical systems.
- Developed comprehensive technical specifications that clearly outlined design requirements for vendors and manufacturing partners alike.
- Collaborated with cross-functional teams to develop high-quality products within tight deadlines.
- Checked design compliance with product specifications and standards requirements.
- Identified opportunities for process improvements and implemented changes resulting in increased efficiency.
- Reduced production costs by optimizing material usage and manufacturing processes.
- Applied mechanical problem solving skills to develop creative solutions for quality products.
- Drafted assemblies, models, and other technical drawings.
- Developed internal processes and plans for mechanical verification, product development and factory processes.
Mechanical Engineer
Lviv Machine Tool Co.
08.1985 - 10.1999
- Developed technical documentation, including standard operating procedures, work instructions, and engineering drawings to support manufacturing operations.
- Identified problems and specific resolutions to fix defective, damaged, or malfunctioning parts, assemblies, equipment and systems.
- Evaluated manufacturing equipment performance regularly, recommending upgrades or replacements as needed to maintain optimal efficiency.
- Trained and mentored junior engineers, fostering a culture of continuous learning and professional development within the team.
- Implemented cost-saving measures by identifying opportunities for reducing material waste in the production process.
- Managed capital projects from concept through completion, ensuring timely delivery and adherence to budget constraints.
- Provided engineering support during new product launches, coordinating efforts between design, production, and quality control teams.
- Applied project management metrics and tools in oversight of engineering and manufacturing projects and program services.
- Resolved technical and quality issues by collaborating with customer, manufacturing, quality assurance, vendors and supplier personnel.
- Identified appropriate methodology to shorten cycle time and achieve target margins.
- Provided recommendations for approval and delivered technical assistance for resolution.
Education
BBA - Mechanical Engineering
Lviv Polytechnical Institute
Lviv, Ukraine.06-1985
Skills
- Microsoft Office
- Engaging with diverse customers
- Client needs assessment
- Problem-solving abilities
- Multitasking Abilities
- Team cooperation
- Creative thinking
- Detail-oriented
- Inventory and stocking
- Organizational skills
- I have fluent Russian and Ukrainian languages
- Reliability
Languages
English
Limited Working
Russian
Full Professional
Ukrainian
Full Professional
Timeline
Customer Sales Assistant
The Home Depot Inc
08.2017 - 02.2025
Service Clerk
Walgreens Pharmacy
06.2003 - 08.2017
Mechanical Design Engineer
Lviv Bus Co.
10.1999 - 01.2003
Mechanical Engineer
Lviv Machine Tool Co.
08.1985 - 10.1999
BBA - Mechanical Engineering
Lviv Polytechnical Institute
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