Olive Bisirikirwa
6 Baron Park, Apartment 23 23,,MA
Summary
Detail-oriented Certified Nursing Assistant with extensive experience in geriatric healthcare, dedicated to delivering compassionate and individualized patient care. Exceptional communication and rapport-building skills foster strong relationships with patients, families, and medical professionals to ensure continuous, high-quality care. Proven ability to provide daily living assistance and emotional support while creating a safe and nurturing environment. Committed to maintaining accurate documentation and adhering to established care protocols, ensuring the highest standards of patient safety and well-being.
Professional direct care provider with strong foundation in patient support and care. Known for excellent team collaboration and adaptability to changing needs. Skilled in personal care, medication administration, and crisis management. Reliable and results-driven with compassionate approach to client well-being.
Overview
17
17
years of professional experience
Work History
Direct Care Professional
Northeast Arc
07.2022 - Current
- Performed Direct care and support and presented accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Nursing Associate
Lahey Hospital & Medical Center
01.2022 - 06.2022
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Resident Care Aide
Sunrise Assisted Living
06.2021 - 12.2021
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions about health care practices.
- Acted with integrity, honesty and knowledge to execute my roles with precision.
- Supported and assisted departmental tasks in orienting myself to increase understanding of industry processes.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Facilitated practical application of newly acquired skills through application of real-world scenarios and role-playing exercises.
- Interacted with customers under supervision to support operational objectives.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Filled out timesheets and paperwork according to identified requirements.
- Supported organizational objectives with help from existing employees.
- Performed administrative functions, answering phones and filing paperwork in support of department.
Administrative Assistant
Excel Insurance Company
01.2009 - 02.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
MBA - Business Administration, Healthcare Administration
Western Governors University
Salt Lake City, UT08-2026
Bachelor of Science - Information Technology
Makerere University
7062 University Rd, Kampala, Uganda01-2009
Skills
- Patient Care Coordination
- Patient confidentiality
- Maintaining Patient Records
- Interdepartmental communication
- Medication Dispensing
- Teamwork and Collaboration
- Patient Safety
- Patient Care Assessment
- Client documentation
- Social skills development
- Self-care and resilience
- Transfer techniques
- Behavior redirection
- Behavioral management
- Mobility assistance
- Hygiene maintenance
Personal Information
Title: Nursing Assistant
References
1.Gail Aucoin BSN RN
Program Director,
Burlingtom House,
50 Lexington St.
Burlington,
Massachusetts,01803
2.Karen.J.Sone,
Human Resource Manager,
1 Southside Rd,Danvers,
Massachusetts,
Tel:978-924-5145,
email:kstone@ne-arc.org
3.Majid Mazouzi,
Program Staffing Coordinator,
Northeast Arc,
Tel: 781-273-2411
email:MMazouzi@ne.arc.org
Timeline
Direct Care Professional
Northeast Arc
07.2022 - Current
Nursing Associate
Lahey Hospital & Medical Center
01.2022 - 06.2022
Resident Care Aide
Sunrise Assisted Living
06.2021 - 12.2021
Administrative Assistant
Excel Insurance Company
01.2009 - 02.2012
MBA - Business Administration, Healthcare Administration
Western Governors University
Bachelor of Science - Information Technology
Makerere University
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