Summary
Overview
Work History
Education
Skills
Udemy business analytics
Timeline
Generic

Oliver Alphonse

Mijas

Summary

Over three years of experience in call center customer service. I was appointed team leader when the leader was absent.

In Teleperformance I was coaching new agents. I also was responsible for the Ukraine refugee hotel bookings. I had four agents reporting to me in the project.

In Teleperformance I applied and was accepted for a Jump course for training in team management and coaching.

One to one sales experience and sales training.

Overview

5
5
years of professional experience

Work History

Customer Service Agent

EvaGlobal
06.2023 - Current

Customer Service Agent for EV charging

Customer Service Agent

Sector Alarm
01.2023 - 05.2023

Customer Service for alarm systems

Customer Service Agent

Teleperformance Oslo
08.2021 - 11.2022

Customer Service for hotel booking

Forrest Worker

Glommen Skog
05.2021 - 07.2021

Seasonal work with planting trees

Sales Agent

Sector Alarm
09.2019 - 05.2020

One to one sales of alarm systems

Education

Digital Media

Stavern FHS
Stavern, Norway
05.2022

Lørenskog VGS
Lørenskog, Norway
06.2021

Skills

  • Customer Service
  • Problem Resolution
  • Outstanding communication skills
  • Call center experience

Udemy business analytics

In-depth view of end to end processes in a corporation, target setting, stakeholder analysis

Timeline

Customer Service Agent

EvaGlobal
06.2023 - Current

Customer Service Agent

Sector Alarm
01.2023 - 05.2023

Customer Service Agent

Teleperformance Oslo
08.2021 - 11.2022

Forrest Worker

Glommen Skog
05.2021 - 07.2021

Sales Agent

Sector Alarm
09.2019 - 05.2020

Digital Media

Stavern FHS

Lørenskog VGS
Oliver Alphonse