Olivia D'Ambra
Uxbridge
Summary
Licensed Esthetician with 7+ years of industry experience, and 90% positive customer feedback, preforming a variety of skincare services. Providing a high level of customer service and retention with focus on client relationships; as well as conducting thorough skin assessments and educating clients to ensure proper treatment and post care. Successfully upselling both products and services to ensure best possible treatment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Esthetician/Manager
Thomas Rothwell Spa
08.2018 - Current
- Expertly preformed a variety of skincare services such as: dermaplaning, microneedling, custom airbrush tanning, face/body waxing and sugaring, eyelash lifts/extensions, and brow/lash tinting.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
- Consistently met or surpassed monthly sales goals by promoting exclusive promotions or limited-time offers effectively to clients.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
Esthetician
Wink Salon And Spa
05.2017 - 08.2018
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
Front Desk Associate
Massage Envy
09.2015 - 06.2016
- Entered and updated sensitive customer information during check-ins and room changes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented marketing and promotional initiatives to increase occupancy.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
Education
Esthetics
Spa Tech Institute - Westboro
Westborough, MA05.2017
High School Diploma -
Blackstone Valley Regional Vocational Technical High School
Upton, MA06.2016
Skills
- Skincare Product Sales
- Guest services expertise
- Scheduling
- Superior attention to detail
- Multitasking and Organization
- Relationship building and management
- Product Demonstrations
- Product Promotions
- Team Collaboration
- Sanitation maintenance
- Professional Demeanor
- Sales expertise
Certification
- Licensed Esthetician
- Dermaplaning
- Microneedling
- Sugaring
- Eyelash Extensions
- Barbicide Sanitation
Timeline
Esthetician/Manager
Thomas Rothwell Spa
08.2018 - Current
Esthetician
Wink Salon And Spa
05.2017 - 08.2018
Front Desk Associate
Massage Envy
09.2015 - 06.2016
Esthetics
Spa Tech Institute - Westboro
High School Diploma -
Blackstone Valley Regional Vocational Technical High School
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