Olivia Ferrero
Ludlow,MA
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Kind and considerate with providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Talks to all types of people to build relationships and trust.
Overview
5
5
years of professional experience
Work History
Cashier/Customer Service
Sammie's Soft Serve
East Longmeadow, MA
05.2023 - 07.2024
- Provided excellent customer service by assisting customers with their orders, offering recommendations, and answering questions about products
- Operated the cash register, processed transactions, and managed cash, credit, and debit payments accurately
- Prepared and served a variety of ice cream flavors, sundaes, cones, and specialty items, ensuring high quality and consistency
- Maintained a clean and organized work area, including the counter, storage, and serving areas, in accordance with health and safety standards
- Handled inventory management by restocking supplies, monitoring product levels, and notifying management of any shortages or issues
- Managed customer complaints and resolved issues promptly to ensure a positive experience for all patrons.
Cashier/Customer Service
Peppa's Pizza By The Slice
East Longmeadow, MA
03.2022 - 07.2024
- Operated cash register, processed transactions accurately, and handled cash, credit, and debit payments
- Provided exceptional customer service by greeting customers, addressing their inquiries, and resolving any issues or complaints
- Managed order taking and ensured accurate and timely preparation and delivery of food items
- Maintained a clean and organized work environment, including the front counter and dining area
- Assisted with inventory management, restocking supplies, and ensuring product quality and freshness
- Collaborated with team members to ensure smooth and efficient operation of the pizza shop during peak hours
- Managed customers coming in to get slices from our front counter which includes reheating in an oven and serving the customer efficiently
- Delivered orders marked 'for here' to the customers who placed them seamlessly.
Babysitter
Friends/Family
Ludlow, MA
05.2019 - 08.2021
- Provided attentive and reliable care for children of various ages, including infants, toddlers, and school-aged kids
- Developed and implemented engaging activities to promote physical, emotional, and cognitive development
- Prepared and served proper meals and snacks, based on the liking of the children and parents
- Managed nightly routines, including dinner routines, homework assistance, and bedtime procedures
- Ensured a safe and clean environment by supervising playtime, maintaining cleanliness, and watching for the safety of the children (if multiple are present)
- Communicated effectively with parents about their children's behavior, progress, and any concerns or incidents.
- Played games, worked on puzzles, and read books to young children.
Education
Exercise Science -
Elon University
Elon, NC05.2027
Ludlow Senior High School
Ludlow, MA05.2023
Skills
- Customer Service
- Restaurant experience
- Food service
- Communication skills
- Time management
- Guest services
- Leadership
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
Accomplishments
- Trained and mentored multiple employees.
- Documented and resolved many miscommunications over orders which led to satisfied customers.
- Achieved a put together and efficient work environment by completing tasks with accuracy and efficiency.
- Increased parents' happiness by taking on additional chores and relieving burdens.
- Earned numerous referrals to other families due to exceptional reliability, affordable rate, and positive reports.
Timeline
Cashier/Customer Service
Sammie's Soft Serve
05.2023 - 07.2024
Cashier/Customer Service
Peppa's Pizza By The Slice
03.2022 - 07.2024
Babysitter
Friends/Family
05.2019 - 08.2021
Exercise Science -
Elon University
Ludlow Senior High School