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Motivational Supervisor with 20+ years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management.

With over a decade of experience in healthcare at the University of Kentucky, have developed a strong foundation in teamwork, perseverance, compassion, and patient advocacy. Starting in the CVICU with demanding 72-hour weeks, quickly learned the importance of collaborative work and unwavering support for patients. As an NCT, expanded skills by taking on PRA responsibilities, gaining valuable insight into patient struggles and filling various roles due to staff shortages. Transitioning to Interventional Radiology, seamlessly assisted Radiology techs, supported nurses, and fully embraced the PRA role. Throughout 5 years as a scheduler, facilitated departmental growth, efficiently coordinated visits, and adapted to new systems like EPIC. Actively involved in committees, leadership courses, and university initiatives, Am eager to bring wealth of experience to a new role and continue personal and professional growth. As a professional patient services expert, Am well-prepared to ensure seamless coordination of patient care. Proven ability to enhance patient experiences through effective schedule management, insurance verification, and accurate record-keeping sets apart. Am highly valued for collaborative approach and dedication to achieving results while adapting to changing needs. With excellent communication skills, strong organizational abilities, and a knack for problem-solving, consistently deliver exceptional outcomes. Professional patient services expert prepared for seamless coordination of patient care. Proven ability to enhance patient experiences by managing schedules, verifying insurance, and maintaining accurate records. Valued team collaborator with focus on achieving results and adapting to changing needs. Skilled in communication, organization, and problem-solving.

Patient Services Coordinator with exceptional communication skills offering patient-centric approach to comprehensive administrative support in the Markey Cancer Center's Gynecologic Oncology Department. Demonstrated to deliver outstanding patient service and leverage technology to manage patient surgery scheduling processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining provider schedules and needs.

Goal-oriented administrative professional with 26+ years of experience in fast-paced environments. Key strengths include multitasking, problem-solving, organization, strong communication, and computer proficiency. Seeking to use and expand my expertise in a career, with growth opportunities.

 Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. 

Olivia Johnston

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Patient Services Coordinator

Special Education Paraprofessional

Private Nanny

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Bachelor of Science - Communication Sciences And Disorders

Master of Science - Speech-Language Pathology

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Patient Services Coordinator

Special Education Paraprofessional

Private Nanny

Bachelor of Science - Communication Sciences And Disorders

Master of Science - Speech-Language Pathology

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