Olivia Margaret Drinkwater
Salem
Summary
Dynamic and results-driven professional with six years of experience in customer service and patient care, demonstrating a strong ability to manage projects, collaborate effectively within teams, and solve complex problems. Possesses a solid background in administrative healthcare, complemented by current knowledge of clinical practices. Experience spans small businesses and corporate environments, showcasing adaptability and a commitment to delivering exceptional service in diverse settings. Proven track record of enhancing operational efficiency while maintaining a patient-centered approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Representative III (Outpatient Cardiology)
MASS GENERAL BRIGHAM
Salem, MA
02.2022 - Current
- Working to transcribe testing orders and referrals for office after completing the Radiology scheduling training in 2022, while also remaining vigilant in keeping up to date with the orders our providers put in. Working queues and calling patients to schedule orders placed. Taking part in the ACT follow up order queue for our office, taking provider follow-up orders and communicating with patients to schedule their next visits with our cardiologists. Attending monthly radiology and PSR Council meetings to stay up to date with any changes. Answer over 100 calls daily when working telephones. As well as managing the front desk.
Clinical Rotation
Harrington Hospital
Southbridge, MA
02.2026 - 04.2026
- Hours Completed: (128)
Performed comprehensive physical assessments, administered medications under RN supervision, and developed individual evidence-based patient care plans. - Demonstrated respect, friendliness, and willingness to help wherever needed
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Worked effectively in a fast-paced environment.
Clinical Rotation
Worcester State Hospital
Worcester, MA
03.2026 - 03.2026
- Hours Completed: (64)
Performed comprehensive physical assessments, administered medications under RN supervision, and developed individual evidence-based patient care plans. - Demonstrated respect, friendliness, and willingness to help wherever needed
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Worked effectively in a fast-paced environment.
Clinical Rotation
Auburn Life Care
Auburn, MA
09.2025 - 12.2025
- Hours Completed: (152)
Performed comprehensive physical assessments, administered medications under RN supervision, and developed individual evidence-based patient care plans. - Demonstrated respect, friendliness, and willingness to help wherever needed
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Worked effectively in a fast-paced environment.
Education
LPN License -
Quinsigamond Community College
06-2026
Highschool -
Peabody Veterans Memorial
05-2020
Skills
- Patient assessment
- Medication administration
- Patient care
- Documentation
- Therapeutic communication
- HIPAA compliance
- Insurance verification
- Customer service
Certification
- Excellent team player
- Responsible and Reliable
- EPIC experience
- BLS certification
Timeline
Clinical Rotation
Worcester State Hospital
03.2026 - 03.2026
Clinical Rotation
Harrington Hospital
02.2026 - 04.2026
Clinical Rotation
Auburn Life Care
09.2025 - 12.2025
Patient Service Representative III (Outpatient Cardiology)
MASS GENERAL BRIGHAM
02.2022 - Current
LPN License -
Quinsigamond Community College
Highschool -
Peabody Veterans Memorial