Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Nguyen

Quincy

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Volunteer Youth Volleyball Coach

City of Everett
02.2025 - 03.2025
  • Instructed players on fundamental techniques, promoting proper form and game strategies.
  • Assisted in maintaining equipment and facilities to promote a safe training environment.
  • Fostered positive relationships among players to build a cohesive team dynamic.
  • Boosted players'' confidence and motivation through regular feedback sessions and constructive criticism.

Restaurant Hostess

Fuji at WOC
04.2024 - 08.2024
  • Greeted and welcomed guests, ensuring a positive first impression.
  • Managed reservations and seating arrangements to optimize guest flow.
  • Provided menu information and answered customer inquiries effectively.
  • Coordinated with waitstaff to ensure timely service and guest satisfaction.
  • Maintained cleanliness and organization of entrance and waiting areas.
  • Assisted in training new staff on operational procedures and guest interaction.
  • Handled customer complaints professionally, striving for resolution and satisfaction.
  • Supported team during peak hours by efficiently managing waitlists and seating assignments.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.

Cashier

Double G's Pizzieria
11.2023 - 04.2024
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of checkout area to enhance shopping experience.
  • Assisted in inventory management by restocking shelves and tracking product availability.

Volunteer Summer School Teacher Assistant

Quincy Public Schools
07.2022 - 08.2023
  • Managed classroom behavior effectively using positive reinforcement strategies, cultivating an inclusive and respectful learning community.
  • Provided individualized support for students, resulting in improved academic performance and increased confidence.
  • Catered to needs of students with learning disabilities by providing extra assistance.
  • Enhanced student engagement by incorporating hands-on activities and group projects into lesson plans.

Education

No Degree -

Quincy High School
100 Coddington St, Quincy, MA 02169

Skills

  • Customer service
  • Communication
  • Leadership
  • Teamwork
  • Time management
  • Adaptability
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Reliability
  • Strong communication and leadership

Timeline

Volunteer Youth Volleyball Coach

City of Everett
02.2025 - 03.2025

Restaurant Hostess

Fuji at WOC
04.2024 - 08.2024

Cashier

Double G's Pizzieria
11.2023 - 04.2024

Volunteer Summer School Teacher Assistant

Quincy Public Schools
07.2022 - 08.2023

No Degree -

Quincy High School

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Olivia Nguyen