Olivia Thibeault
Leominster
Summary
Willing to train and learn new tasks, Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Demonstrated commitment to enhancing customer satisfaction through effective management of daily theatre operations. Experience supervising staff training and coordinating schedules, leading to improved service quality and operational efficiency. Strong relationship-building abilities contribute to a positive environment for both team members and guests.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Movie Theatre Manager
Entertainment Cinemas
Leominster, MA
02.2025 - Current
- Managed daily theatre operations, ensuring smooth service and customer satisfaction.
- Supervised staff training, enhancing service quality and operational efficiency.
- Coordinated film schedules and screenings, optimizing audience engagement and attendance.
- Prepared payroll reports for management review and analysis.
- Verified inventory accuracy and identified discrepancies.
- Trained staff on best practices for problem-solving techniques and tools.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed cash register operations, ensuring proper cash handling and balance.
- Oversaw inventory management and ordered office supplies as needed.
- Handled vendor relationships and negotiated service contracts effectively.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Receptionist
North East Allergy, Asthma And Immunolgoy
Leominster, MA
05.2023 - 01.2025
- Confirmed appointments, communicated with clients, and updated client records.
- Kept desk area clean and neat.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Organized, maintained and updated information in computer databases.
Movie Theater Employee
Entertainment Cinemas
02.2022 - 06.2023
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Worked with other staff members for smooth theater operations.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Checked IDs for age-restricted shows in compliance with regulations.
- Provided exceptional customer service to promote positive movie-going experience.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Enforced theater policies to maintain enjoyable viewing experience for all customers.
- Secured theater at end of each shift to prevent theft of theater items.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Sold admission, processed payments, and issued tickets.
- Greeted customers with smile and provided friendly, knowledgeable service.
Sales Associate
Bath And Body Works, Limited Brands
10.2020 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Dietary Aide
Life Care Center
07.2018 - 03.2020
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Monitored food safety and sanitation standards in food service areas.
- Developed and maintained accurate nutrition records and databases.
Education
High School Diploma -
Leominster High School
Leominster, MASome College (No Degree) - Communications
Quinsigamond Community College
Worcester, Massachusetts, MASkills
- Web Design
- Selling and Influencing
- Adaptability and Flexibility
- Website Graphics
- Customer Service
- Greet Guests
- Patient Scheduling
- Inventory management
- Customer service
- Payroll administration
- Customer relationship management
- Staff training
- Theatre operations
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Team building
- Sales techniques
Certification
- Graphic Design Certificate
- OSHA certified
- TIPS certified
Timeline
Movie Theatre Manager
Entertainment Cinemas
02.2025 - Current
Receptionist
North East Allergy, Asthma And Immunolgoy
05.2023 - 01.2025
Movie Theater Employee
Entertainment Cinemas
02.2022 - 06.2023
Sales Associate
Bath And Body Works, Limited Brands
10.2020 - 08.2022
Dietary Aide
Life Care Center
07.2018 - 03.2020
High School Diploma -
Leominster High School
Some College (No Degree) - Communications
Quinsigamond Community College