Olivia Velez
Amesbury
Summary
Professional with experience in client communication and time management, demonstrating strong organizational skills in various settings. Successfully coordinated event logistics, ensuring cleanliness and efficiency while enhancing guest satisfaction through effective collaboration with team members. Developed training programs for new staff, focusing on best practices in workflow optimization and food safety compliance, contributing to a safe and productive work environment.
Overview
5
5
years of professional experience
4051
4051
years of post-secondary education
Work History
Catering Server
Flatbread Company
Amesbury
08.2021 - Current
- Delivered exceptional customer service by anticipating client needs and ensuring seamless event execution, enhancing guest satisfaction.
- Collaborated with kitchen staff to coordinate timely food preparation and service, improving event flow and efficiency.
- Managed table settings and ensured cleanliness during events, contributing to a polished and professional atmosphere.
- Developed strong relationships with clients and vendors, enhancing communication and collaboration for successful event outcomes.
Expeditor
Flatbread Company
Amesbury
08.2021 - Current
- Coordinated timely deliveries by managing inventory levels and ensuring efficient use of resources to meet demand.
- Streamlined communication between suppliers and kitchen staff, resulting in improved order accuracy and reduced delays.
- Assisted in training new team members on best practices for inventory management and delivery processes.
server
Flatbread Company
Amesbury
08.2021 - Current
- Delivered exceptional customer service by promptly addressing inquiries and ensuring a welcoming dining atmosphere.
- Managed inventory levels, restocked supplies, and maintained cleanliness to support efficient service operations.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
Restaurant Hostess
Flatbread Company
Amesbury
08.2021 - Current
- Greeted and seated guests promptly, contributing to an inviting atmosphere and enhancing overall dining experience.
- Managed reservation systems effectively, ensuring optimal table turnover and accommodating guest preferences seamlessly.
- Collaborated with kitchen and service staff to coordinate timely service, improving dining efficiency and guest satisfaction.
Education
Northern Essex Community College
Haverhill, MAAmesbury Highschool
amesbury, MASkills
- Client communication
- Time management
- Food safety
- Reservation management
- Guest satisfaction
- Staff training
- Workflow optimization
- Problem resolution
- Workplace safety
- Hygiene standards
- Takeout order processing
- Food safety compliance
- Employee scheduling
- Table management
- Menu design
- Brand representation
- Guest relations
- Staff scheduling
- Conflict resolution
- Event planning
- Active listening
- Customer service
- Entertainment programming
- Teamwork
- Organizational skills
- Training development
- Public speaking
- Crisis communication
- Performance evaluation
- Relationship building
- Decision-making
- Cross-functional team leadership
- Self motivation
- Goal setting
- Time management abilities
- Staff management
- Team leadership
- Strategic planning
- Customer relationship management
Timeline
Catering Server
Flatbread Company
08.2021 - Current
Expeditor
Flatbread Company
08.2021 - Current
server
Flatbread Company
08.2021 - Current
Restaurant Hostess
Flatbread Company
08.2021 - Current
Northern Essex Community College
Amesbury Highschool