Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Olivia Yopchick

Boston

Summary

Offering strong interpersonal skills and passion for customer satisfaction, eager to learn and grow in dynamic environment. Brings ability to quickly understand and address customer needs while utilizing effective communication and problem-solving skills. Ready to use and develop communication and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Customer Experience Associate

Brilliant Earth
07.2025 - Current
  • Looked for additional ways to expand products to customers by upselling new products and services.
  • Employed active listening skills to accurately understand customer concerns and address them effectively.
  • Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
  • Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
  • Asked customers questions to determine, verify and solve common problems.
  • Implemented feedback from clients into actionable steps aimed at improving our products and services offering continually evolving experiences.

Marketing Intern

Awake Yoga Meditation
01.2025 - Current
  • Company Overview: awakeyogameditation.org
  • Improved website navigation by streamlining site structure and menu labels by enhancing usability, and making key actions more accessible.
  • Optimized homepage content by refining messaging and reorganizing the layout to improve clarity, user engagement, and strengthen calls to action.
  • Revamped the 'About Us' page, rewriting and restructuring the content to better convey the company’s mission and values, resulting in more compelling storytelling.
  • Conducted keyword research and provided Search Engine Optimization recommendations that boosted website visibility and engagement.
  • Collaborated with cross-functional teams to implement these changes effectively.

Launched nonprofit campaign

Johns Hopkins Hospital
09.2024 - 01.2025
  • Collaborated with Johns Hopkins Hospital to launch a Public Relations campaign for Pediatric Pacemakers aimed at raising awareness and providing children and families with an outlet for information.
  • Worked alongside a 4-member Public Relations Capstone class, focusing on strategic communication and developing comprehensive Public Relations strategies, gaining real-world experience in producing campaign materials.
  • Partnered with the branding and graphics team to create visual content aligned with campaign goals.
  • Conducted daily research on pacemakers to ensure a deep understanding of the subject and effectively educate the target audience.

Writer

Schools Newspaper
09.2024 - 01.2025
  • Covered school events, providing detailed reports and analysis to keep the student body informed.
  • Conducted interviews with students, faculty, and guest speakers to gather valuable information and insights for articles.
  • Wrote and edited a news article that was featured in the school newspaper, showcasing strong writing, research, and editorial skills.
  • Collaborated closely with the editorial team to ensure articles met deadlines, adhered to editorial standards, and were engaging for readers.
  • Hope Village Opens Doors to Fight Baltimore's Homelessness
  • Loyola Tutoring Program Empowers Govan’s Elementary School Students Academically and Emotionally
  • Unraveling Legacy: Bria Sterling-Wilson's 'The Sterling' Examines Family Legacy and Identity Through Art

Education

Bachelor of Arts - Communication, Minor in Marketing

Loyola University Maryland
Baltimore, MD
05.2025

Skills

  • I am skilled in strategic communication, developing effective communication plans for diverse audiences With a strong foundation in media relations, I build and maintain relationships with journalists and influencers I excel in project management, organizing tasks, and managing deadlines in fast-paced environments As a team player, I collaborate effectively to accomplish shared goals My expertise in research and analysis helps me understand target audiences and industry trends, while my event coordination skills allow me to plan and execute events that exceed expectations I am also proficient in problem-solving and time management, balancing academic, work, and extracurricular responsibilities
  • Client advocacy
  • CRM software
  • Social media monitoring

Websites

Timeline

Customer Experience Associate

Brilliant Earth
07.2025 - Current

Marketing Intern

Awake Yoga Meditation
01.2025 - Current

Launched nonprofit campaign

Johns Hopkins Hospital
09.2024 - 01.2025

Writer

Schools Newspaper
09.2024 - 01.2025

Bachelor of Arts - Communication, Minor in Marketing

Loyola University Maryland

Similar Profiles

CREATE PROFILE
Olivia Yopchick