Olmy Francesca Julien
Boston
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Server
Chef Toutrel La Restaurant
Orlando, FL
10.2024 - 01.2026
- Maintained knowledge of daily specials and promotions to enhance guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Cashier
McDonald's
Orlando, FL
10.2024 - 11.2025
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed customer transactions efficiently using point-of-sale systems.
Education
High School Diploma -
Oak Ridge High School
Orlando, FL05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Food running
- Team collaboration
- Friendly, positive attitude
- Multitasking
Languages
Haitian creole
Full Professional
Timeline
Server
Chef Toutrel La Restaurant
10.2024 - 01.2026
Cashier
McDonald's
10.2024 - 11.2025
High School Diploma -
Oak Ridge High School