Omar Feliciano
Springfield
Summary
Dynamic professional with a proven track record at Aaron's Furniture, enhancing customer satisfaction through timely deliveries and exceptional service. Bilingual in Spanish and English, I excel in teamwork and problem-solving, ensuring efficient operations and a safe work environment. Dependable and reliable, I maintain a clean driving record while prioritizing customer needs.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Aaron's Furniture
03.2017 - 06.2020
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
Supervisor
Family Dollar
02.2013 - 01.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
Education
High School Diploma -
William J. Dean Tech High School
1045 Main St, Holyoke Ma 0104006-2008
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Dependable and reliable
- Safe driving record
- Vehicle cleaning and maintenance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Delivery Driver
Aaron's Furniture
03.2017 - 06.2020
Supervisor
Family Dollar
02.2013 - 01.2015
High School Diploma -
William J. Dean Tech High School
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