Omar Jaghnane El Idrissi
customer Advisor
El Jadida,Casablanca-Settat
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
- Perceptive Technical Advisor with 2 years ridding technical processes and documentation of flaws. Dedicated to optimizing technical throughput via careful observation and iterative improvements.
- Computer User Support Specialist with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Mac systems and for phone users also for settings and internet problem on IOS and Android. Proven skill in resolving problems quickly on first call.
- Knowing french costumer need and behaviour
Overview
4
4
Languages
6
6
years of post-secondary education
2
2
years of professional experience
Work History
Technical Support Advisor
INTELCIA
El jADIDA, Casabalanca-Settat
11.2018 - Current
ADSL and Mobile technical advisor of a french operator {SFR}
- Technical internet advice to clients
- Resolving client's email problem
- Helping people to adjust their internet in their mobile phone {IOS ans android}
- Adjust technical settings on client's phones and laptops
- Answered incoming telephone calls, took down messages and provided information.
Internship Student
CHaabi Bank
El Jadida, Casablanca-Settat
05.2018 - 06.2018
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Education
M.D. - Auditing And Management Control
10.2019 - Current
Bachelor of Science - Economics And Management
09.2016 - 07.2019
High School Diploma -
09.2014 - 06.2016
Timeline
ENCG - M.D., Auditing And Management Control
10.2019 - Current
Technical Support Advisor - INTELCIA
11.2018 - Current
Internship Student - CHaabi Bank
05.2018 - 06.2018
FSJES - Bachelor of Science, Economics And Management
09.2016 - 07.2019
Ilyass High School - High School Diploma,
09.2014 - 06.2016
Skills
Technical issues analysis
Technical Support
Application support
Customer service expert
Mac systems
Data recovery
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
I've been interested in tech specially on mobile tech and New innovation since i was a kid