Omar Reyes
Springfield
Summary
Results-driven General Manager with experience in boosting production and reducing downtime. Skilled in managing multiple projects under tight deadlines in high-pressure settings. Strategic planner with strong leadership abilities and comprehensive managerial expertise. Committed to tackling new challenges and fostering teamwork to achieve organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
McDonald's
West Springfield
06.2015 - Current
- Oversaw daily restaurant operations and ensured compliance with health standards.
- Managed staff scheduling and maintained optimal workforce levels for service.
- Coordinated inventory management and supply orders to align with service demand.
- Fostered a positive work environment through effective communication and team-building.
- Ensured exceptional customer service by addressing inquiries and resolving complaints promptly.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed and implemented service and sales strategies to enhance customer retention and drive revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Allocated responsibilities to team members, defining priorities and performance goals for success.
- Formed and sustained strategic relationships with customers.
- Executed opening, closing, and shift change functions to uphold operational standards consistently.
- Conducted regular meetings with management team to review progress against established objectives.
- Trained and supervised staff to maintain efficiency and teamwork.
- Enforced health and safety standards for a safe dining environment.
Freezer Selector
C&S Wholesale Grocers Inc.
Westfield
05.2019 - 03.2022
- Maintained cleanliness and organization of freezer sections.
- Collaborated with team members to meet delivery schedules and maintain workflow.
- Trained new employees on freezer selection processes and safety protocols to enhance team readiness.
- Operated pallet jacks in freezer and refrigerator warehouse environments safely and without equipment or product damage.
- Verified order picking accuracy to ensure fulfillment met customer specifications.
- Communicated effectively with supervisors regarding any discrepancies found during order picking process.
- Followed all safety protocols when handling hazardous materials such as dry ice or tubs
- Selected frozen products for accurate order fulfillment.
Landscaping Crew Member
V&D landscaping
Agawam
06.2014 - 09.2014
- Operated mowers, trimmers, and other landscaping equipment to maintain lawns and gardens.
- Executed routine maintenance tasks including weeding flower beds, pruning trees and bushes, and raking leaves to ensure optimal garden health.
- Cleared debris from grounds using hand tools and power equipment to maintain a clean and safe environment.
- Operated landscaping equipment to enhance grounds maintenance and aesthetics.
- Collected and processed leaves for composting.
Education
GED -
New England Farm Workers
Springfield, MA03-2016
Skills
- Inventory management
- Crew scheduling
- Performance evaluation
- Hiring
- Training
- Team leadership
- Delegation
- Staff motivation
- Relationship management
- Problem solving
- Customer service
- Reliable and punctual
- Goal oriented
- Bilingual
- Communication skills
- Leader
Languages
English
Professional
Spanish
Professional
Certification
Customer service, Serve safe, Leadership certification (every department), Hamburger University Certification and completion.
Timeline
Freezer Selector
C&S Wholesale Grocers Inc.
05.2019 - 03.2022
General Manager
McDonald's
06.2015 - Current
Landscaping Crew Member
V&D landscaping
06.2014 - 09.2014
GED -
New England Farm Workers