Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Relevant Bartender experience
Wicked Design
Generic

Omar Soto

Boston

Summary

  • Bartender

I am a Hospitality professional prepared for this role with extensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.


  • Sales Floor Supervisor

Diligent MOD with background in managing daily operations and ensuring seamless customer experiences. Successfully led teams to achieve corporate operational goals, resolving conflicts and maintaining high standards of service, speed of checkout and ease of shopping. Demonstrated strong leadership and problem-solving skills while fostering collaborative work environment. Act as a liaison between Spanish speaking associates and management.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Sales floor supervisor

Burlington Coat Factory
01.2024 - Current
  • Acted as Manager On Duty on assigned shifts to ensure that day-to-day operations run smoothly while enforcing the company's culture.
  • Resolved escalated customer complaints professionally while maintaining company reputation.
  • Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
  • Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
  • Implemented loss prevention measures to minimize shortage, contributing to improved profitability margins.
  • Conducted daily cashier scan-n-bag audits,setting clear expectations for future growth within their roles.
  • Mentored junior staff members, improving overall team productivity and collaboration on the sales floor.
  • Analyzed sales data for informed decision-making regarding product assortment adjustments and pricing strategies.
  • Managed scheduling for optimal staffing levels during peak hours, maximizing efficiency and customer satisfaction.
  • Assist with interviews, selection and training of new hires.

Website Designer

Wicked Design
2016 - Current
  • Owner and lead designer
  • Updated outdated websites with modern designs in line with industry trends, helping clients remain competitive in their market segment.
  • Met with clients to discuss expectations regarding visual presentation, branding and e-commerce functionality.
  • Redesigned existing websites for better usability, leading to higher user engagement and reduced bounce rates.
  • Integrated social media platforms into website designs, encouraging users to engage with brands beyond their standalone sites.
  • Managed multiple website projects simultaneously while adhering to deadlines and maintaining a high level of quality workmanship.

Events server / Events Bartender

Epic Staffing
01.2022 - 01.2024
  • Created custom cocktails from sponsored parties
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on bar standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Increased sales by suggesting additional items like premium cocktails and desserts based on customers' orders.
  • Performed bartender duties at exclusive events such as: F1 Racing Miami, Porsche Design Tower New Year's event, Guflstream Horse Racing, Tua Tagovailoa's birthday party, Rick Ross's Belaire Luxe Champagne release party, Miami Music Week pop-up bars, Miami's Art Basel pop-up bars and more.
  • Provided security at Miami Heat home games

Bartender / F & B Supervisor

Crowne Plaza Hotel
01.2009 - 01.2013
  • Created custom bar and restaurant craft cocktails menu
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Licensed Massage Therapist

Rhythms Massage & Bodywork
2013 - 2022
  • Co-Owned and operated Rhythms Massage & Bodywork.
  • Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
  • Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
  • Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
  • Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
  • Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
  • Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
  • Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
  • Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
  • Skillfully addressed diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session''s duration.

Education

Associate of Science - Massage Therapy

Mildred Elley
Pittsfield, MA
03.2013

Disney College Program Internship -

Walt Disney World
Orlando, FL
01-2003

No Degree - Hotel, Resort And Restaurant Management

U.P.R.
Carolina, PR
08-1998

Skills

  • Keyholder
  • Retail staff management
  • Team management
  • Sales strategies
  • Inventory
  • Visual merchandising
  • Strong leadership
  • Product presentation
  • Employee scheduling
  • Performance monitoring
  • Teamwork and collaboration

Certification

  • Certified -TIPS Certification Massachusetts-2024

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales floor supervisor

Burlington Coat Factory
01.2024 - Current

Events server / Events Bartender

Epic Staffing
01.2022 - 01.2024

Bartender / F & B Supervisor

Crowne Plaza Hotel
01.2009 - 01.2013

Website Designer

Wicked Design
2016 - Current

Licensed Massage Therapist

Rhythms Massage & Bodywork
2013 - 2022

Associate of Science - Massage Therapy

Mildred Elley

Disney College Program Internship -

Walt Disney World

No Degree - Hotel, Resort And Restaurant Management

U.P.R.

Relevant Bartender experience

  • Celebration Boutique Hotel, Orlando, Fl, Bartender apprentice - 2005
  • Ole Ole Tapas Restaurant, Orlando, Fl, Lead Bartender - 2007
  • Patricks Pub, Downtown Pittsfield, MA, Bartender - 2009

Wicked Design

www.wickeddesign.online

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