OMOROWA CARDWELL
Boston
Summary
Enthusiastic customer service specialist. With great leadership skills and very eager to learn. Looking to continue my education and continue work with and help the public.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Sharecare Health Data Services
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Call center/ Food Service
Brigham Women’s Hospital
10.2021 - Current
- Take meal orders from patients and relay message to kitchen staff
- Making sure patients are happy with service and meal order was correct
- Staying on top of my time to make sure all orders are placed before kitchen is closed
- Customer service
- Leading my shift so we are working productively and efficiently
Stock Associate
Neiman Marcus
11.2021 - 02.2022
- Replacing stock that needs replenishing
- Gift wrapping orders
- Helping customers find the departments they may need
- Making sure all inventory is correct
Security Guard/ Concierge
Securitas
05.2017 - 03.2019
- Patrolling the premises
- Directing people who are allowed on the sites where they may need to go
- Making sure all locked doors remained locked
- Watching for loiters
Floor Associate
Forever 21
04.2016 - 12.2018
- Ringing customers up
- Restocking the shelves
- Organizing by size and alphabetic order
- Dusting and sweeping
- Helping customers find items they may have seen online
- Assisting with online order pickups
- Dressing of mannequins
Education
Nursing Program -
Bunker hill Community College
Charlestown, MA03.2025
High School -
Greater Egleston High School
Boston, MA06.2014
Skills
- Time management
- Excellent work ethic
- Customer Service
- Leadership
- Eager to learn
- People oriented
- Goal Oriented
- Detail Oriented
- Personal Development
Timeline
Customer Service Representative
Sharecare Health Data Services
06.2024 - Current
Stock Associate
Neiman Marcus
11.2021 - 02.2022
Call center/ Food Service
Brigham Women’s Hospital
10.2021 - Current
Security Guard/ Concierge
Securitas
05.2017 - 03.2019
Floor Associate
Forever 21
04.2016 - 12.2018
Nursing Program -
Bunker hill Community College
High School -
Greater Egleston High School
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