ORLANDO REVOLLO
Malden
Summary
To secure a leadership position in retail management that leverages my extensive experience, strong operational skills, and passion for team development to drive business growth and customer satisfaction.
Goal-oriented and results-driven professional with over 25 years of progressive experience in management and customer service within the food service and retail industries. Proven ability to lead teams, drive performance, and deliver exceptional results.
Overview
30
30
years of professional experience
Work History
Operations Manager
TJ Maxx
09.2024 - Current
- Improved Store OSAT (Overall Satisfaction) score by 27.6 points (89.8 vs
- 62.2 LY) by focusing on store cleanliness, culture, and checkout speed
- Increased sales by 2.7% vs
- Last year through effective sales strategies and enhanced customer engagement
- Boosted survey responses from 98 to 130, reflecting improved customer satisfaction and engagement
- Successfully prepared and executed inventory processes with 100% accuracy
- Delegated inventory tasks to team members, forming specialized groups to handle specific areas of the inventory process
- Prepared teams with detailed instructions and provided ongoing support to ensure accurate and timely execution of inventory
- Monitored and guided associates during inventory execution to maintain consistency and accuracy across all departments
- Coordinated pre-inventory planning by analyzing stock levels and ensuring proper tagging and categorization
- Ensured compliance with inventory protocols to minimize errors and shrinkage
- Implemented environment tactics that maximized capacity while maintaining aisle width and cleanliness, driving customer satisfaction
- Enhanced store culture by fostering collaboration between team members, ensuring associates provided assistance where necessary
- Increased checkout speed efficiency by optimizing front-end staffing and adding support during peak hours, resulting in a 19-point improvement in checkout speed metrics
Assistant Store Manager
TJ Maxx
10.2022 - 09.2024
- Contributed to [specific % increase] in sales by implementing effective merchandising and sales strategies
- Coached and mentored associates, fostering a culture of accountability and achieving improved performance metrics
- Ensured compliance with safety and operational policies, reducing incidents by [specific %]
- Drove customer engagement by modeling exceptional service behaviors and training associates to provide personalized shopping experiences
Non-Perishable Manager
Stop & Shop
06.2008 - 10.2022
- Managed daily operations for Grocery, General Merchandise, Health & Beauty Care, Frozen, and Dairy departments
- Increased sales by [specific metric] through effective merchandising, ethnic product buy-ins, and strategic planning
- Developed and implemented shrink control strategies, resulting in [specific reduction]
- Led hiring, training, and development initiatives to build a diverse, high-performing team
- Ensured compliance with all local, state, and federal regulations
Assistant Warehouse Manager
Yell-o-Glow Corporation
09.2007 - 06.2008
- Improved physical maintenance and store presentation, increasing customer satisfaction by [specific %]
- Trained new employees on company policies, fostering professionalism and productivity
- Implemented and managed departmental schedules to maximize productivity
Customer Experience Supervisor
Banana Republic
07.2006 - 07.2007
- Ensured optimum sales floor coverage by analyzing key metrics, including SPH and UPT trends
- Provided on-the-job training to ensure alignment with company initiatives and standards
- Maintained high merchandising standards, resulting in improved customer satisfaction scores
Store Manager
Orlando’s Food Basket (Capitol Supermarket)
01.2006 - 06.2006
- Supervised grand opening operations, increasing store earnings by 30% within the first quarter
- Negotiated favorable pricing with vendors to optimize profit margins
- Hired, trained, and managed a staff of 70 employees, ensuring compliance with all employment laws
Store Manager
America’s Food Basket
01.2000 - 01.2005
- Achieved acceptable gross profit margins and maintained proper inventory levels
- Supervised 100 employees and developed strategies to improve efficiency and morale
- Ensured compliance with federal and state regulations, including tobacco and liquor licensing
Assistant Store Manager
America’s Food Basket
01.1995 - 01.2000
- Assisted in managing operations, including hiring, training, and customer complaint resolution
- Supported the Store Manager in vendor negotiations and inventory management
Education
English as a Second Language -
Bunker Hill Community College
Charlestown, MA01.1996
Associate Degree - Business Administration
San Andrew University
01.1986
High School Diploma -
Don Bosco High School
01.1982
Skills
- Fluent in English
- Fluent in Spanish
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in Kronos
- Expertise in team development
- Expertise in inventory management
- Expertise in customer engagement
- Team leadership
- Customer service
- Decision-making
Timeline
Operations Manager
TJ Maxx
09.2024 - Current
Assistant Store Manager
TJ Maxx
10.2022 - 09.2024
Non-Perishable Manager
Stop & Shop
06.2008 - 10.2022
Assistant Warehouse Manager
Yell-o-Glow Corporation
09.2007 - 06.2008
Customer Experience Supervisor
Banana Republic
07.2006 - 07.2007
Store Manager
Orlando’s Food Basket (Capitol Supermarket)
01.2006 - 06.2006
Store Manager
America’s Food Basket
01.2000 - 01.2005
Assistant Store Manager
America’s Food Basket
01.1995 - 01.2000
Associate Degree - Business Administration
San Andrew University
High School Diploma -
Don Bosco High School
English as a Second Language -
Bunker Hill Community College
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