Orlando Rodrigues
Fall River,MA
Summary
Experienced IT Professional with background in
design, administration, management and security of network infrastructures. Skilled in programming, monitoring and administering access control and camera systems.
Experienced in network architecture, firewalls, VLANS and different types of servers.
Overview
7
7
years of professional experience
Work History
IT Technician
AdvanTech
02.2023 - Current
- Handled Tier 1-3 tickets efficiently, utilizing PSA tools to streamline workflows, and effectively reducing Total Incidents Value
- Delivered exceptional service to clients, adept at understanding and satisfying their needs while resolving IT issues effectively.
IT Project Engineer
Encompass IT
07.2021 - 02.2023
- Installed and managed servers, networks and security systems
- Diagnosed and executed resolution for network and server issues.
- Set up hardware and software in optimal configurations to meet network performance requirements.
Greenhouse Technician
Fall River Florist Supply
07.2018 - 06.2022
- Assisted customers with finding requested plants.
- Carefully maintained plant health through watering and proper fertilization to minimize losses and waste.
IT Help Desk Technician
Independent Contractor
04.2017 - 06.2020
- Provided technical support to users by answering questions, troubleshooting problems, and maintaining workstations.
- Performed network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
Education
EnGenius Certified Network Professional - Information Technology
EnGenius
08.2022
Datto Certified Practitioner - Data Backup And Recovery
Datto
07.2021
Google IT Support Professional Certificate - Information Technology
Google
01.2021
High School Diploma -
B M C Durfee High School
Fall River, MA06.2012
Skills
- IT Management and Administration
- Data Security
- Operations Systems (Windows, MAC, Linux, Windows Server, VMWare Esxi)
- Project Management
- Data Backup and Recovery
- Network Architecture
- Troubleshooting
- Database Management
- VPN
- SQL Servers
Timeline
IT Technician
AdvanTech
02.2023 - Current
IT Project Engineer
Encompass IT
07.2021 - 02.2023
Greenhouse Technician
Fall River Florist Supply
07.2018 - 06.2022
IT Help Desk Technician
Independent Contractor
04.2017 - 06.2020
EnGenius Certified Network Professional - Information Technology
EnGenius
Datto Certified Practitioner - Data Backup And Recovery
Datto
Google IT Support Professional Certificate - Information Technology
Google
High School Diploma -
B M C Durfee High School
Similar Profiles
Marko BedakovicMarko Bedakovic
Advantech Online Sales Specialist at AdvantechAdvantech Online Sales Specialist at Advantech
Mahmod GebahMahmod Gebah
Industrial IoT Solution Engineer DACH at AdvantechIndustrial IoT Solution Engineer DACH at Advantech
OLEG KARPENKOOLEG KARPENKO
Senior Engineer at Advantech WirelessSenior Engineer at Advantech Wireless