Oscar Sorto
Everett,ME
Summary
Detail-oriented Assistant Team Leader with knowledge to oversee proper staffing and volume activity standards. Highly trained professional with passion for meeting and engaging customers and mentoring team members. Proven success in hard turnarounds of underperforming locations. Supervisor with over 10 years of experience in grocery. Excellent reputation for resolving problems and improving customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Team Leader
Whole Foods
05.2022 - Current
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Worked with customer service representatives to handle escalated customer issues.
- Managed team workload to reach targets for specific tasks.
- Worked with customer service to handle escalated customer issues.
- Managed team workload to reach production targets.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Assisted in development of training materials for new hires, resulting in amore streamlined onboarding process.
- Achieved high levels of customer satisfaction by consistently delivering exceptional service through proactive problem-solving abilities.
- Supervised around 35 co-workers.
- Conducted new-hire trainings multiple times per year.
Grocery Supervisor
Whole Foods
01.2014 - Current
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Oversee team, and resolve difficult customer situations
- Establish and maintain positive work environment.
- Marked-down clearance items and relocated merchandise to proper store areas.
Team Member
Whole Foods Market Inc
10.2004 - 12.2013
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Pursued learning opportunities to advance knowledge and take on leadership position.
Team Member Produce
Bread And Circuses
09.2002 - 11.2003
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Checked for outdated and overripe grocery items and removed from inventory.
Skills
- Merchandise Promotion and Display
- Inventory Merchandising
- Handling Complaints and Inquiries
- Customer Service and Assistance
- Delegation and Supervision
- Department Oversight
- Complex Problem-Solving
- Critical Thinking
- Problem-Solving
- Team Supervision
- Attention to Detail
- Work Planning and Prioritization
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Continuous Improvement
Certification
Food Manager Certification
Languages
Spanish
Full Professional
Portuguese
Full Professional
Timeline
Assistant Team Leader
Whole Foods
05.2022 - Current
Grocery Supervisor
Whole Foods
01.2014 - Current
Team Member
Whole Foods Market Inc
10.2004 - 12.2013
Team Member Produce
Bread And Circuses
09.2002 - 11.2003
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